Receptionist Front Desk

Job Description

Job Description

Front desk receptionist

Position Summary:
We are seeking a reliable, detail-oriented, and compassionate individual to join our ophthalmology practice as a Front Desk Receptionist. This entry-level role is ideal for someone looking to begin a career in healthcare administration and patient services.

Key Responsibilities:

• Greet patients and visitors warmly, ensuring a professional and welcoming environment.
• Check patients in and out for ophthalmology and optometry appointments.
• Schedule appointments and manage provider calendars, including surgical and diagnostic testing schedules.
• Answer incoming calls, route messages appropriately, and provide clear information regarding office policies.
• Verify medical insurance and vision plan eligibility; collect co-pays and balances.
• Assist patients with completing forms, including medical history and consent forms.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform filing, scanning, and data entry into the electronic health record (EHR) system.
• Prepare and organize charts, referrals, and testing documentation as needed.
• Prepare medical records as needed.
• Keep the front desk and waiting area clean, organized, and patient-ready.
• Special projects.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Basic computer proficiency.
• Ability to multitask and remain calm in a fast-paced clinical environment.
• Strong attention to detail and organizational skills.
• Friendly, professional demeanor with a patient-first attitude.

Preferred Skills:

• Previous experience in a medical office is helpful but not required.
• Familiarity with insurance verification processes is helpful but not required.

\nCompany Description

Our practice specializes in the medical, laser and surgical treatment of eye diseases. We focus on restoring and improving vision through advanced cataract and implant lens surgery and minimally invasive surgical management of glaucoma.

Drs. Stan Pajka and Igor Estrovich, and all of our staff here at Northern Ohio Eye Center and Vision Surgery Center, are committed to bringing our patients the best possible vision, with safety, convenience, and care!