Personal Trust Account Closing Specialist (multiple levels)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description This requisition supports hiring across two teams within Personal Trust Account Closing. Qualified candidates may be considered for a range of similar roles and will be aligned to the opportunity that best matches their skills, experience, and overall fit. This role has multiple levels, grade level 09 and 10, open to candidates with two to five years of relevant experience. The successful candidate will be hired for the level of the position that aligns with their experience. Please note that the salary range provided corresponds to the lowest level of the position posted. Join a collaborative operations team that supports the closing of Personal Trust accounts within Wealth, Corporate, Commercial, & Institutional Banking. In this role, you'll play a key part in ensuring account closures are completed accurately, efficiently, and in accordance with established procedures. Depending on business needs and experience, you may support different phases of the account-closing process, from reviewing documentation and processing distributions to resolving outstanding account items and completing final closure activities. This position is ideal for individuals who enjoy analytical work, problem solving, process execution, and collaborating with internal partners to drive work to completion. What You'll Do As a Personal Trust Closing Specialist, you will support various stages of the account closing lifecycle by: - Reviewing account, trust, estate, and related documentation. - Researching account activity and identifying items requiring additional review. - Processing distributions and account transactions according to established procedures. - Investigating discrepancies, exceptions, and outstanding account items. - Reviewing dividends, interest payments, tax-related matters, and other pending activities. - Coordinating with trust officers and internal business partners to gather information and resolve issues. - Applying critical thinking to determine appropriate next steps and ensure work is completed accurately. - Managing multiple cases and priorities simultaneously while meeting service expectations. - Monitoring work for accuracy, completeness, and compliance with operational requirements. - Supporting the successful completion of account closures from initiation through final resolution. Basic Qualifications - Associate's degree, or equivalent work experience - Two or more years of relevant experience Preferred Skills/Experience - Bachelor's degree - Basic understanding of regulatory and accounting principles which directly affect Wealth, Corporate, Commercial, & Institutional Banking business lines and clients - Ability to quickly learn custody operational functions, systems, procedures, various products and/or services, for assigned area(s) - Ability to multitask and meet established deadlines in a dynamic work environment - Demonstrated analytical, problem-solving, decision-making, and organizational skills - Effective customer relations, interpersonal, and verbal and written communication skills - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Work Location 5065 Wooster Rd Cincinnati, OH 45226 Location Expectations This role requires working from the above U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $22.50 - $30.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.