Dealership Parts and Service Director

Automotive Parts & Service Director – Temecula, California A high‑performance dealership, a thriving market, and a Fixed Ops department ready for a leader who can take it to the next level. This role is built for a strategic, disciplined, and people‑driven Parts & Service Director who knows how to run a profitable, customer‑focused operation. The dealership in Temecula, CA is looking for a proven leader who can elevate processes, develop teams, and drive results across both Parts and Service with confidence and clarity. What You’ll Lead Full operational oversight of the Parts and Service departments, ensuring efficiency, profitability, and exceptional customer experience Leadership of advisors, technicians, parts staff, dispatch, and support teams with clear expectations and accountability Development and execution of strategies to improve CSI, technician efficiency, ELR, parts gross, and overall Fixed Ops performance Collaboration with Sales, Accounting, and Ownership to maintain seamless inter‑department operations Oversight of warranty administration, OEM compliance, safety standards, and internal controls Recruitment, training, coaching, and performance management across all Fixed Ops roles Implementation of process improvements that enhance workflow, communication, and profitability Monitoring of KPIs, forecasting, budgeting, and reporting to ensure consistent growth What Makes You a Strong Fit Proven success as a Parts & Service Director , Fixed Operations Director , or Service Manager in a dealership environment Strong leadership presence with the ability to motivate, coach, and hold teams accountable Deep understanding of dealership service and parts operations, KPIs, and workflow optimization Excellent communication and customer‑handling skills, especially in high‑pressure situations Experience with dealership DMS systems such as CDK, Reynolds, Dealertrack, or similar A mindset focused on operational excellence, customer satisfaction, and continuous improvement Ability to balance strategic planning with hands‑on leadership What This Role Offers A respected dealership with strong ownership support and a loyal customer base Competitive compensation aligned with experienced Fixed Ops leaders A stable environment with the resources needed to run a high‑performing department Opportunities for professional growth and long‑term advancement A leadership seat where your decisions directly impact the dealership’s success #J-18808-Ljbffr