Head of Design, AI Private Banker

About Nu Nu is the leading digital bank in Latin America, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns. Nu’s impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks. Visit our Institutional Page Senior Design Manager, AI Private Banker Nubank | Palo Alto, CA About Nubank Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America - and this is still just the beginning of the purple future we’re building. Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. About the AI Private Banker The AI Private Banker is Nubank’s intelligent financial partner - an AI-powered advisor that helps millions of customers understand their finances, make confident decisions, and take action seamlessly. It is built on Nubank’s proprietary foundation models and data infrastructure, developed by the AI Core team that joined Nubank through the Hyperplane acquisition. This is not a chatbot bolted onto a banking app. It is a fundamental reimagining of how people relate to their money, powered by conversational AI, recommendation engines, and real-time personalization across mobile and web. The AI Private Banker represents Nubank’s next chapter and one of the company’s highest-priority strategic bets. It sits at the intersection of banking and frontier AI, and every design decision here directly shapes how millions of people experience financial guidance. About the Role We are looking for a Senior Design Manager (M4) to lead the design organization for the AI Private Banker team in Palo Alto. What You’ll Do Lead and inspire a multidisciplinary team of product designers and content designers (6+) working on conversational, visual, and systemic layers of the AI experience Define and evolve the design north star for the AI Private Banker - how it looks, feels, and behaves across touchpoints Partner with product, data science, and engineering to translate AI capabilities into trusted, explainable human experiences Build and scale design systems for AI interaction patterns (voice, confidence levels, error recovery, transparency) Coach and grow the team - helping them balance craft excellence with experimentation and speed Drive cross-functional alignment, ensuring the design voice stays consistent from early prototypes to production Create frameworks for evaluating AI experience quality - usability, emotion, trust, and value perception Establish the cultural anchors and rituals that make the design team operate with clarity, purpose, and velocity Represent design to senior leadership across the US and Brazil, navigating complex cross-functional and cross-cultural dynamics What Great Looks Like You have built or led design teams working on AI- or data-powered experiences (e.g., personalization, recommendations, chat, insights) You think systemically but care deeply about detail and tone You are a natural coach - you know how to elevate others' craft and clarity You balance strategic thinking with the ability to dive deep into design problems You are comfortable working with uncertainty and helping teams find structure in emerging spaces You advocate for human values in AI - fairness, clarity, empathy - not as slogans but as design principles You thrive in high-growth, high-change environments and can adapt as the company, team structures, and priorities evolve Experience in fintech, banking, or regulated industries is a plus but not required Why This Role Matters The AI Private Banker represents Nubank’s next chapter: helping people feel in control of their financial journey through intelligence that listens, learns, and guides. Design leadership here means more than building interfaces - it means shaping how AI meets humanity, every day, at the scale of 100 million+ customers. Location & Work Model Based in Palo Alto, CA Hybrid 2-3 times/week in office, on strategic days designed to maximize team connection and collaboration Relocation assistance available Our Benefits Opportunity of earning equity at Nu (RSUs as a public company) Medical, Dental, and Vision Insurance Life Insurance and AD&D Extended maternity and paternity leaves Nucleo - Our learning platform of courses NuLanguage - Our language learning program NuCare - Our mental health and wellness assistance program 401K Health Savings Account and Flexible Spending Account Work-from-home allowance Relocation assistance package Nubank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers. #J-18808-Ljbffr Nubank