Reservations Manager

Job Description

Job Description

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Benefits:

• Medical, dental and vision insurance
• Life insurance
• Disability insurance
• 401k
• Paid time off

Responsibilities:

• Responsible for entire pre-arrival Guest Journey
• Establish and maintain effective communication processes with all hotel departments
• Responsible for day-to-day operations of the department and ensures adequate coverage for all aspects of the reservations function
• Maintain and develop departmental standards to achieve and maintain a 5-star/5-diamond Reservations Department
• Supervises, schedules, trains, coaches and counsels’ colleagues of department
• Helps Executive Offices, Guest Experience team and Sales Office with VIP/High level reservations
• Ensures proper implantation of, and maintains LQA and FORBES standards
• Updates and maintains all department standards and procedures and modifies them according to business needs and trends
• Process weekly Travel Agency commissions and be the primary contact for any outstanding commissions
• Reconcile and process monthly Booking.com commissions
• Monitor hotel detailed availability, balancing inventory proactively to eliminate and minimize oversell in room categories
• Prepares monthly reservations agent productivity report including call conversion, revenue booking performance , outbound call revenue report by each individual
• Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowerment
• Monitors and provides feedback on weekly/monthly labor expenses
• Assist Director of Revenue Management with maintaining all rate codes in the Property Management system (Opera) to ensure rate accuracy and availability for bookings
• Ensures all reservations, including internal requests, GDS, Wholesalers, OTAs are entered into Opera in a manner that meets established standards
• Maintains and updates the various InTouch templates to ensure accuracy of information provided to our incoming guests
• Responsible for performance management including one on one coach, counsel sessions and maintaining performance logs
• Conduct yearly performance reviews and complete in timely manner

Requirements:

• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Minimum of 3 years previous proven department head experience in Front Office/Reservations Operations of a luxury resort
• Must have the ability to handle a multitude of tasks and guest requests
• Knowledge of Opera Property Management System an asset
• Strong guest service orientation and training skills background required
• Ability to work independently and prioritize responsibilities
• Experience with a Hotel loyalty program an asset
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Plan to attend and meet face-to-face with hiring managers.

Candidates will be considered for this position whether or not you attend the job fair.

Pre-Register online at:
-diego-job-fair-9-2026/

San Diego Job Fair- Powered by ITServe Alliance
Tuesday, September 29, 2026
10:00AM - 12:30PM
Double Tree by Hilton Hotel San Diego- Mission Valley
7450 Hazard Center Drive
San Diego, CA 92108

Complimentary Self-Parking, follow event parking signs to lower garage.
Parking in gated garage will cost an hourly rate.

All of the companies at our job fairs have open positions they are seeking to fill.

Tips for Success:

• Pre-register—Receive notifications of any updates or changes to the event, and receive information about upcoming events in your area.
• Dress professionally—First impressions go a long way.
• Bring multiple copies of your resume.
• Doors open at 10:00 AM and the Job Fair ends at 12:30 PM.
• Bring a friend—All job seekers are welcome.
• Prepare a brief but effective “brag” to let the people you meet get to know you.
• Keep an open mind—Meet with as many of the companies as you can; you may be pleasantly surprised at what you find.

Remember, the best way to be considered for a position is to meet the hiring managers in person. Plan to attend this event!
(Candidates will be considered for this position whether or not you attend the job fair.)

Pre-Register online at:
-diego-job-fair-9-2026/