Change Management Program Manager

IDR is seeking a Change Management Program Manager to join one of our top clients for an opportunity in Bellevue, WA . In this role, youll serve as the operational backbone of a change management function, ensuring configuration changes are accurately prepared, tested, launched, and verified. This is a great fit for someone who thrives in a fast-paced technology and support operations environment and enjoys partnering cross-functionally to keep customer support experiences running smoothly.

Position Overview for the Change Management Program Manager :

• Own the end-to-end operational lifecycle for configuration changes impacting a case/support platform, from intake through post-launch verification.
• Translate business requirements into implementation-ready configuration specifications and coordinate execution through ticketing workflows.
• Execute thorough testing in pre-production environments, document results, and escalate defects with clear reproduction steps and impact.
• Coordinate launch sequencing with technical teams and business stakeholders, then validate production performance and routing accuracy.
• Maintain change trackers, standard operating procedures, and provide status reporting on pipeline health and delivery timelines.

Requirements for the Change Management Program Manager :

• 3+ years of program management or operations experience, ideally within a technology or support operations environment
• Experience managing configuration changes, deployments, or release management workflows with a strong focus on quality
• Strong attention to detail with a proven ability to drive zero-defect execution in operational processes
• Hands-on experience with ticketing systems such as Salesforce, SIM, JIRA, or similar tools
• Ability to manage multiple concurrent change requests (1015 at a time) while communicating clearly with cross-functional teams

What's in it for you? Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.

Why IDR?25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.