ServiceNow Tech Lead

Column Technical Services is seeking a skilled ServiceNow Tech Lead with deep expertise and a passion for architecting enterprise-scale solutions within the financial services sector. You'll join a collaborative, forward-thinking team where you'll lead the design and delivery of impactful ServiceNow Financial Services and IRM solutions all in a fully remote environment. If you thrive at the intersection of technical leadership, solution architecture, and client collaboration, and want the flexibility to do your best work from anywhere, this role is for you.

Please note: Sponsorship is not available for this position.

Role Overview

In this position, you will serve as a ServiceNow Technical Lead for the delivery team while partnering closely with the client's Enterprise Architecture group and ServiceNow teams. You will guide solution design, ensure architectural alignment, and help drive highâ€'quality implementations across ServiceNow financial services capabilities.

Key Responsibilities

• Act as a technical authority with deep expertise in the ServiceNow ecosystem
• Demonstrate strong hands-on experience with the ServiceNow platform, particularly Financial Services Operations (FSO) and Customer Service Management (CSM), including application of the Financial Services Data Model within banking and insurance environments
• Design, develop, and customize ServiceNow solutions using JavaScript and supporting technologies such as HTML, CSS, XML, and REST/SOAP integrations
• Build and maintain ServiceNow scripting components, including Business Rules, Script Includes, UI Actions, and other programmatic platform elements
• Collaborate effectively within Agile delivery teams, leveraging modern methodologies and tools in distributed or virtual environments
• Lead or contribute to end-to-end ServiceNow implementations, including configuration, customization, and deployment
• Provide architectural leadership on at least one full FSO solution, covering areas such as Financial Data Models, dispute handling, customer lifecycle management, treasury operations, payments, cards, lending, and claims processing
• Participate in ServiceNow FSO initiatives with responsibilities spanning requirements elicitation, sprint planning, demonstrations, and stakeholder engagement
• Apply strong solution architecture and technical design principles with an emphasis on enterprise-scale systems and Financial Services Operations
• Translate enterprise architecture standards and frameworks into scalable, maintainable technical solutions
• Develop client- and server-side logic using ServiceNow APIs and JavaScript frameworks
• Architect, design, configure, and implement Financial Services Operations solutions within the ServiceNow platform
• Demonstrate expert-level understanding of core ServiceNow concepts and modules such as CSDM, CMDB, and related data models
• Leverage advanced analytical skills to troubleshoot complex issues, manage competing priorities, and deliver results in fast-paced environments
• Apply working knowledge of ITIL principles and broader IT Service Management frameworks to solution design and delivery

Job Requirements

Qualifications

• 10-15 years of hands-on experience delivering ServiceNow Integrated Risk Management (IRM) implementations and FSO required
• Demonstrated experience in the IRM domain, including time spent operating in an IRM Architect capacity
• Proven capability in designing, architecting, and implementing ServiceNow IRM solutions, with solid knowledge of the IRM data model, plugins, and accelerators
• Strong client-facing communication skills with the ability to engage stakeholders effectively
• Extensive experience building and supporting ServiceNow integrations with third-party and external systems
• Working knowledge of front-end and scripting technologies such as HTML, CSS, AJAX, Jelly, JSON, and AngularJS
• ServiceNow Certified Implementation Specialist - IRM
• ServiceNow Certified Implementation Specialist - Risk and Compliance
• ServiceNow Certified Implementation Specialist - Vendor Risk Management
• Familiarity with global regulatory standards such as GDPR, ISO, and similar frameworks (preferred but not required)

Preferred Education

• Bachelor's or Master's degree in a technology-related field such as Computer Science, Engineering, or Information Systems (e.g., B.Tech, B.E., BSc Computer Science, MCA, or M.Tech)