Patient Services Associate

Job Title

The candidate will provide outstanding customer service in an outpatient clinic setting.

Job Summary

The candidate will provide outstanding customer service in an outpatient clinic setting. Must be able to work independently and demonstrate the ability to work under pressure. Must have the ability to develop and maintain relationships with patients, faculty and staff. Works collaboratively with all members of the clinic health team including physicians, nurses, medical assistants and clerical staff in the delivery of care to patients and families. We are actively seeking compassionate, enthusiastic and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.

Responsibilities*

• Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA). Accurately verify patient information, including demographic details, medical history, and insurance coverage. Serve as the point of contact between patients, healthcare providers, and administrative staff. Communicate appointment changes, test results, or instructions to patients clearly and promptly. Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services. May collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment. Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage. Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care

Required Qualifications*

Graduation from high school or an equivalent combination of education and experience.

Desired Qualifications*

1 year of customer service experience.

Working knowledge of MiChart (Cadence and EpicCare).

Familiarity with medical terminology.

Experience in a health environment.

Experience working within a large, complex health care setting.

Knowledge of University policies and procedures.

Demonstrated record of excellent attendance.

Exceptional interpersonal skills and ability to work within a team setting.

Exhibits professional and positive image when interacting with patients, faculty, and staff.

Ability to communicate effectively.

Demonstrates active listening, written, verbal and information technology skills.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the worlds most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Current clinic hours are:

Monday and Wednesday 8:00 am - 7:00 pm

Tuesday, Thursday and Friday 8:00 am - 5:00 pm

Saturday 8:00 am - 12:00 pm

Hours for this position can range from open to close, rotating late nights, weekends and holidays.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.