Customer Support Engineer Automation & Escalations
Metriport Inc.
Metriport Inc. in San Francisco is looking for its first Customer Support Engineer to bridge technical issues for customers and streamline resolution processes. The role emphasizes building support infrastructure and requires strong problem-solving skills alongside technical experience. Qualified candidates will have 3+ years in a relevant field, be customer-focused, and possess the ability to triage issues effectively. The company promotes a collaborative environment, flexible schedules, and values high ownership and low ego. #J-18808-Ljbffr
- ...A healthcare data intelligence platform based in San Francisco seeks its first Customer Support Engineer. This key role involves handling inbound technical issues, building automated support systems, and synthesizing customer feedback for product improvements. Ideal candidates...Suggested
$120k - $165k
A tech company in San Francisco seeks a Technical Customer Support Associate to resolve complex issues and enhance user experience. Responsibilities... ...include debugging technical issues, collaborating with engineering teams, and maintaining documentation. The role requires 1-2...SuggestedFull timeWork at officeRemote work- A leading AI technology company is looking for an experienced Enterprise Customer Support Specialist to provide unparalleled support to our Enterprise Pro customers. This role involves troubleshooting complex issues, advising on best practices, and leveraging AI tooling...Suggested
$180k - $260k
OpenAI is seeking an experienced AI Support Engineer for its San Francisco office with a focus on complex problem-solving and customer support. This role involves working closely with customers to ensure the successful adoption and utilization of OpenAI products while...SuggestedWork at office$120k - $160k
...Job Description Job Description Customer Support Engineer Metriport is an open-source data intelligence... ...internal teams — triaging issues, escalating thoughtfully, and closing the loop so... ...from scratch: the tooling, the automation, the runbooks, and the processes that...SuggestedWork at officeWork from homeFlexible hours$110k - $130k
...twists and turns. About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience at Finch. TSEs are expert Finch users,... ...Manage technical and product issues and escalations to deliver high level of developer satisfaction with...Full timeWork at office2 days per week- ...founding in 2023. Our customers include companies like... ...role This is our second support hire. Customers using... ...customers and the engineering team. You’ll spend most... ...document repro steps before escalating. Read logs and traces.... ...is repeatable, automate it. What we’re looking...Work from home
- ...now searching for Tier 2 Technical Support Enginee r to join our Customer Support team. The role focuses on... ...resolving complex technical issues and escalated issues from tier 1 support and... ...oriented customers (typical customers are engineers and IT personnel). Provide...Contract workLocal areaRemote work
- ...and care deeply about solving customer problems with precision. If... ...the role The Technical Support Engineer is a customer-focused problem... ...Data Science teams to resolve escalated customer issues. Leverage logs... ...log analysis, AI co-pilots, automated RCA generation) to...Monday to FridayWeekend work
$210k - $250k
...group of committed researchers, engineers, policy experts, and... ...About the role We are hiring Support Engineers to serve as the named... ...s most strategic enterprise customers. As a Support Engineer, you'... ...Engineer function - runbooks, escalation paths, tooling, and the...Visa sponsorship- About the Role As a Customer Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build... ...as the last line of technical defense before issues are escalated to Engineering and Product teams. Collaborate seamlessly...Full timeRemote workFlexible hoursNight shiftWeekend work
$137k - $205.6k
...Technical Support Engineer New York City; San Francisco Bay Area... ...rapidly to accommodate new customers, saving them hours of development... ...include handling customer escalations through our ticketing... ...Develop internal tools to automate customer workflows that are...Work experience placement- ...the technical backbone of our support team, resolving complex technical... .... This means responding to escalations, debugging tricky problems, collaborating with engineering to fix bugs, and building the... ...themselves. Your work directly impacts customer happiness and drives product...Full timeWork at officeLocal areaRemote workWork from home
- ...Customer Support Engineer San Francisco, CA — Full Time. We're looking for an experienced Customer Support Engineer to serve as Tier 2 support... ...complex production environments. Your Impact Serve as the escalation point for complex technical issues requiring deep systems...Full timeFlexible hours
$120k - $165k
...technical backbone of Gamma's support team, you'll resolve complex issues... .... That means responding to escalations, debugging tricky problems, collaborating with engineering to fix bugs, and building the... ...to surface patterns from customer feedback, improve internal support...Full timeWork at officeWork from home- ...Senior Technical Support Engineer Do you thrive in a startup vibe?... ...products and its integration into customer environments using... ...client's situation and de-escalates potential escalations. Take... ...~ Good command of workflow automation and ability to troubleshoot...Work at officeLocal area
- ...Who are Plain? Plain is redefining customer support for the next generation of B2B... ...taker" role. As one of our Support Engineers, you'll be a clear owner of support during... ...support: ownership models, handover norms, escalation standards, documentation, and tooling....Work at officeImmediate startDay shift3 days per weekEarly shift
$130k - $195k
...build the foundation for agent engineering in the real world, helping... ..., 6,000+ active LangSmith customers, and 5 of the Fortune 10 use... ...hiring a Senior Technical Support Engineer to lead our customer... ...Responsibilities Be the go-to escalation point for technical support...Work at officeRemote workFlexible hours$81k - $118k
...educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting... ...decision maker but know when the decision should be escalated Have been in a Premium/Enterprise technical...Work at officeImmediate startWorldwide3 days per week- ...Customer Support Engineer Customer Support San Francisco Senior Full-time ID: VDT26209, VDT26208 Description VAST Data is looking for a Customer... ..., you will be involved in daily technical operations and escalations. You will be a part of VAST “Flight Crew” for our...Full timeWork experience placementShift workWeekend work
- ...A leading procurement solutions company in San Francisco is seeking a Senior Technical Support Engineer to act as the highest technical escalation point within their Customer team. You'll tackle complex problems and improve internal processes, ensuring high-quality support...
- .... The Position OPSWAT is seeking a Senior Technical Support Engineer to join our Global Customer Experience team in Tampa or San Francisco. The position... ..., ensuring customer satisfaction. This includes escalating bugs to the R&D team and coordinating patches or upgrades...Work at officeLocal area
$40.5 per hour
...experience providing remote and onsite support to over 300 end users, primarily... ...). We are seeking a proactive and customer-focused L1 Support Engineer to provide first-level technical assistance... ...and ensuring timely resolution or escalation of incidents to higher-level...Remote work- Requirements 3+ years in Technical Support, SaaS Support, Technical Customer Success, or similar customer‑facing... ...involves As a Technical Support Engineer at Unstructured, you’ll support customers... ...and professionally Investigate & Escalate Issues Investigate issues using...Remote work
$80k - $90k
...Full-time employee Department: Engineering Reports to: Head Of... ...About the role We’re hiring a customer-facing engineer to be the first... .... Prior customer-facing or support/TA experience. How we’ll measure... ...teammate backup and clear escalation paths. Salary and Benefits...Permanent employmentFull timeRemote work$105k - $130k
...About the role At Sentry, our customers are software developers -... ...knowledge of our product. Sentry’s engineers and product managers are... ...than it already is - Sentry Support Engineers are expected to... ...product bugs as well monitor as escalations to engineering Manage and...Hourly payInternshipWork at officeWeekend work- ...achieve this ambitious goal together. Customers love Rootly. Some of the fastest growing... .... We’re looking for a Technical Support Engineer to join our team. If you love solving... ...prompt and accurate feedback to customers Escalate complex technical issues to the appropriate...Remote workHome office3 days per week
- ...Role fal is seeking a highly skilled Technical Support Engineer to provide high-quality support and service to our Customer base and Internal teams. You will play a... ...tickets by responding within SLA timeframes, escalating complex issues appropriately, and maintaining...
$170k - $255.6k
...experienced technical expert to act as the ultimate technical escalation point on the Databricks Platform. Candidates will lead complex... ...develop standardized troubleshooting methodologies. With a focus on automation and continuous improvement, applicants should have profound...- ...Assembled Support Role Great customer support requires human agents and AI in... ...decisions about how to staff and automate. Backed by $71M from NEA,... ...troubleshooting, and escalations. Assembled Support... ...contribute code fixes to Engineering! You'll play a critical role...Work at officeMonday to FridayShift work
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