Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Senior Technical Support Engineer Enterprise Escalation

ZIP

A leading procurement solutions company in San Francisco is seeking a Senior Technical Support Engineer to act as the highest technical escalation point within their Customer team. You'll tackle complex problems and improve internal processes, ensuring high-quality support for enterprise clients. The role requires 5-6 years of experience in technical customer-facing positions, plus advanced skills in troubleshooting and communication. Competitive compensation and hybrid work arrangements are offered. #J-18808-Ljbffr

Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Senior Technical Support Engineer Enterprise Escalation in San Francisco, CA vacancy
  • $90k - $120k

    Benchling in San Francisco is looking for a Senior Product Support Analyst to enhance customer experience. The role involves supporting enterprise clients, leading complex escalations, and coordinating cross-functional teams. Candidates should have 5+ years of experience... 
    Senior
    3 days per week

    Benchling

    San Francisco, CA
    20 hours ago
  • $132k - $167k

     ...Type Hybrid Department Support Compensation Base...  ...the world's leading enterprises orchestrate AI-powered...  ...operate. As a senior support engineer, your top priority is...  ...developer personas and technical users succeed with our...  ...our stack and escalate deeper technical issues... 
    Senior
    Full time
    Work at office
    Local area
    Flexible hours

    Writer Corporation

    San Francisco, CA
    2 days ago
  • $130k - $195k

     ...the foundation for agent engineering in the real world, helping...  ...role We're hiring a Senior Technical Support Engineer to lead our customer...  ...Be the go-to escalation point for technical support...  ...Engineering to support critical enterprise customers. Build and refine... 
    Senior
    Work at office
    Remote work
    Flexible hours

    LangChain, Inc

    San Francisco, CA
    4 days ago
  • $110k - $130k

     ...innovative companies in the world. Today, enterprises spend $120T+ per year globally (30...  ...3 days per week. Your Role As a Senior Technical Support Engineer (TSE) on the Customer team, you...  ...as the highest internal technical escalation point , combining deep product mastery... 
    Senior
    Work at office
    Home office
    Flexible hours
    3 days per week

    ZIP

    San Francisco, CA
    5 days ago
  •  ...Slope is seeking a Technical Leader for its L1 Support Engineering team, based in San Francisco. This role focuses on managing support for enterprise accounts, ensuring quick resolutions and high customer satisfaction. You'll collaborate closely with both enterprise clients... 
    Senior

    Slope

    San Francisco, CA
    1 day ago
  •  ...from the crowd and tackle the bigger competitors. As a Senior Technical Support Engineer, you will focus on in-depth problem analysis of the...  ...retaining business based on the client's situation and de-escalates potential escalations. Take ownership while working... 
    Senior
    Work at office
    Local area

    TIBCO Software

    San Francisco, CA
    4 days ago
  • $10k

     ...Location Type Hybrid Department Engineering, Product & Design, Customer Support Vapi (/ˈVɑːpi/): We’re...  ...This Role: As Vapi scales its enterprise footprint, we need a technical leader to build and manage a...  ...Engineering) to ensure a seamless escalation path for our highest-value... 
    Senior
    Full time
    Shift work

    Slope

    San Francisco, CA
    1 day ago
  • $10k

     ...calls. 1 million developers. 10x enterprise ARR growth The customers:...  ...footprint, we need a technical leader to build and manage a world-class L1 Support Engineering team dedicated strictly to our...  ...Engineering) to ensure a seamless escalation path for our highest-value... 
    Senior

    VAPI

    San Francisco, CA
    4 days ago
  • $105k - $130k

     ...A leading software monitoring company is seeking a Technical Support Engineer to assist software developers in solving complex issues. The ideal candidate will have over 8 years of experience, a coding background, and a passion for customer engagement. This role involves... 
    Senior

    Sentry

    San Francisco, CA
    1 day ago
  • $160k - $180k

    About The Role As an Enterprise Premium Support Specialist, you will work as the technical partner on Notion account teams to unlock...  ..., Professional Services, and Engineering—to resolve complex AI and...  ...technical advisor and point of escalation for complex support issues.... 
    Local area
    Immediate start

    Notion

    San Francisco, CA
    3 days ago
  • $190k - $250k

     ...companies in the world. Today, enterprises spend $120T+ per year...  ...platform-level features that support our largest enterprise customers...  .... Collaborate deeply with engineering to define requirements, provide...  ..., Redshift, Fivetran). High technical fluency with the ability to... 
    Senior
    Work at office
    Home office
    Flexible hours
    3 days per week

    ZipHQ, Inc.

    San Francisco, CA
    1 day ago
  •  ...About the Team The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical...  ...Technical Success, Product, Engineering and others to deliver the best...  ...support operations. Join the Senior Support Engineering (SSE)... 
    Senior
    Work at office
    Relocation package
    Night shift
    Weekend work

    Slope

    San Francisco, CA
    1 day ago
  • $140k - $187k

     ...metrics, handling customer support workflows, building admin...  ...we’re building the first enterprise AppGen platform: software...  ...adding Community Support Engineers to provide technical advice in public spaces, like...  ...Retool. WHAT YOU'LL DO As a Senior Community Support Engineer... 
    Senior
    Work at office

    Retool

    San Francisco, CA
    1 day ago
  • A leading cybersecurity firm is seeking a Senior Technical Support Engineer for their team in San Francisco. The engineer will collaborate with global teams to resolve customer issues, implement solutions, and travel for onsite training. Responsibilities include improving... 
    Senior

    OPSWAT

    San Francisco, CA
    4 days ago
  • A beverage company in San Francisco is looking for a Sr. Principal Product Owner to lead their integration services product. This role emphasizes the ownership of the integration roadmap and managing a blended delivery team. The ideal candidate will possess a Bachelor'...
    Senior

    Keurig Dr Pepper Inc.

    San Francisco, CA
    1 day ago
  • $114k - $142k

     ...or future sponsorship. Senior Data Platform Support Engineer Salary: $114k to $142k...  ..., support, and optimize enterprise data platforms that enable...  ...role will serve as the technical lead for platform administration...  ...and vendors to resolve escalated issues Integration &... 
    Senior

    Prosum

    San Francisco, CA
    14 hours ago
  •  ...Company is looking for an Engagement Manager to lead end-to-end enterprise AI engagements in San Francisco. You will manage client...  ...drive engagement growth while leading teams of strategists and engineers. The ideal candidate has 4-8 years of consulting experience, strong... 
    Senior

    David Joseph & Company

    San Francisco, CA
    1 day ago
  •  .... Our AI researchers, engineers, and designers have worked...  ...We’re looking for an Enterprise Implementation leader...  ...how we onboard and support customers. From the moment...  ...manage scope, address technical challenges, and adapt...  ...risks and issue escalation to ensure punctual, high... 
    Senior
    Work experience placement
    Immediate start

    Collate

    San Francisco, CA
    1 day ago
  •  ...A leading tech company in San Francisco is seeking a Senior Enterprise Account Executive to drive enterprise sales processes and build relationships with executive stakeholders. This role requires extensive SaaS sales experience and the ability to manage complex account... 
    Senior

    CreatorIQ

    San Francisco, CA
    1 day ago
  •  ...Venture Post is looking for a Solutions Engineer in San Francisco to be a key technical partner in Enterprise sales engagements. You'll guide prospects through technical discovery and product evaluations, ensuring n8n operates securely and reliably in their environments... 
    Senior

    Venture Post

    San Francisco, CA
    4 days ago
  •  ...Apple Inc. is seeking a Business Systems Engineering Manager based in San Francisco,...  ...leading a team of Systems Engineers in a technical pre‑sales capacity, establishing trusted...  ...executives, and driving business solutions for enterprise customers. The successful candidate... 
    Senior

    Apple

    San Francisco, CA
    1 day ago
  •  ...A hybrid coaching company in San Francisco is seeking a Senior Solutions Engineer to drive technical discovery sessions and deliver tailored product demos. You will collaborate with enterprise stakeholders and design scalable solutions that align with customer goals.... 
    Senior

    BetterUp

    San Francisco, CA
    1 day ago
  •  ...A voice AI platform provider is seeking an expert in closing enterprise deals, specifically within the restaurant industry. The ideal candidate will have a proven track record of navigating complex sales cycles and maintaining strong relationships with CXOs. Key responsibilities... 
    Senior

    Deepgram

    San Francisco, CA
    1 day ago
  •  ...least 5 years of hands-on IT support experience in fast-paced...  ...Desirable) Experience supporting engineering or research teams (Desirable...  ...skills—you can explain technical issues to anyone What the job...  ...and remote Manage and resolve escalated tickets through our help desk... 
    Senior
    Work at office
    Immediate start
    Remote work

    Lightmatter

    San Francisco, CA
    1 day ago
  •  ...Salt Digital Recruitment is seeking a Senior Sales Engineer to support enterprise growth across the US within a fast-scaling cybersecurity SaaS company...  ...This high-impact, customer-facing role requires leading technical discovery with senior stakeholders and delivering... 
    Senior

    Salt Digital Recruitment

    San Francisco, CA
    1 day ago
  •  ...An innovative AI startup is looking for an experienced Enterprise Account Executive to lead the sales motion. In this role, you will own the entire enterprise sales cycle, engaging with engineering leaders in top software firms. The ideal candidate has over 5 years in... 
    Senior

    Jack & Jill/External ATS

    San Francisco, CA
    2 days ago
  • $300k - $350k

     ...A leading cloud management firm in San Francisco seeks an experienced Enterprise Account Executive. You will manage the full sales cycle, from prospecting to closing, with a focus on enterprise accounts. Candidates should have over 6 years of B2B SaaS sales experience... 
    Senior

    Finout

    San Francisco, CA
    1 day ago
  • $150k - $180k

     ...A leading software monitoring company seeks a Senior Enterprise Marketing Manager to shape its market strategy. The ideal candidate will create messaging and positioning targeted at buyer personas while working with Sales and Marketing teams. Key responsibilities include... 
    Senior

    Sentry

    San Francisco, CA
    1 day ago
  • $156.5k - $226.7k

     ...Adobe is seeking a Senior IGTM Strategist in San Francisco to drive cross-functional alignment across the global Enterprise. You will partner with Sales, Marketing, and Customer Success to translate integrated go‑to‑market strategies into programs. The ideal candidate... 
    Senior

    Adobe

    San Francisco, CA
    4 days ago
  •  ...Aikido-Security is seeking an Enterprise Account Executive to drive new business and expand relationships with engineering and security teams. This role requires 6-10 years of...  ...entire sales process and work closely with senior management to secure long-term partnerships... 
    Senior

    Aikido-Security

    San Francisco, CA
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Senior Technical Support Engineer Enterprise Escalation. Be the first to apply!