Patient Care Call Center Rep

Job Description

Job Description

At Molen Orthodontics, we heavily prioritize the patient experience and strive to consistently deliver exceptional orthodontic services while providing professional customer service. We're looking for a helpful and uplifting person to join our Sumner, WA office as a full-time Patient Care Call Center Rep to help us provide the amazing care we're known for! If you love meeting new people, talking on the phone, and playing a key part in day-to-day operations, keep reading to learn more!WHY YOU'LL LOVE THIS ENTRY-LEVEL GIG:At Molen Orthodontics, we've been creating confident smiles for over 50 years, and we believe our team is the heart of that success. Founded in 1972 with a bold vision to transform orthodontic care, we've grown into a collaborative, customer-obsessed practice that blends cutting-edge technology with artistic precision. Today, Dr. Rick, Dr. Aaron, and Dr. Chris lead a passionate team dedicated to innovation, excellence, and making every patient's journey extraordinary. When you join Molen, you're not just taking a job - you're becoming part of a supportive community that values growth, creativity, and the power of teamwork. If you're ready to help shape the future of orthodontics, we'd love to welcome you to the Molen family.We're offering our Patient Care Call Center Rep:Competitive pay of $20.00 - $22.00/hourHealth and vision insurance401(k) with company matchBonus structureHSA/FSALife insuranceShort- and Long-term disabilityUniformsCompany partiesAnniversary bonusHoliday pay (4 pd)DAY-TO-DAY AS OUR PATIENT CARE CALL CENTER REP:Working 4 days per week from 7:00 am to 5:00 pmMaintaining a friendly, cheerful, and positive attitude throughout the dayAnswering incoming phone calls, making outbound calls, and directing calls to the correct person/departmentPromptly responding to emails, faxes, and live chatsMaintaining our calendar by scheduling, rescheduling, and confirming appointmentsFollowing sales script training to save cancelled appointments and maintain high retention ratesAccurately processing paymentsResolving patient issues, answering questions, and promoting products and contests when appropriateProviding fantastic customer service and making a positive impression of our officeWE'RE LOOKING FOR SOMEONE WHO HAS...Basic computer skills and Microsoft Office experiencePositive, enthusiastic, and professional attitudeCollaborative team spiritStrong communication and problem-solving skillsTime management and task prioritization abilitiesSolid work ethic and self-motivation to succeedDesire to learn more and grow in the fieldGenuine passion for helping others and elevating the patient experienceHigh school degree or equivalentAbility to sit for extended periods and speak over the phoneCall center or customer service experience would be great but isn't required for this entry-level role. Bilingual communication skills would be a bonus!TIME TO APPLY:Our initial application is mobile-friendly and takes just minutes to complete. Click "Apply Now" and let's talk!