Collections Specialist

Job Description

Job Description

We are looking for a detail-oriented Collections Specialist to support receivables management in Indianapolis, Indiana. This role focuses on maintaining healthy account balances through timely follow-up, clear customer communication, and accurate documentation. The ideal candidate can manage both commercial and consumer accounts while helping reduce outstanding payments and strengthen overall collection performance.

Responsibilities:
• Contact customers regarding past-due balances and guide them through payment resolution options in a clear manner.
• Review account activity, billing records, and payment history to identify delinquency issues and determine appropriate collection actions.
• Manage a portfolio of commercial and consumer accounts, prioritizing follow-up efforts to improve recovery results.
• Record all collection efforts, customer interactions, and payment commitments accurately within internal systems.
• Work closely with billing and credit teams to address disputes, correct account discrepancies, and support timely account resolution.
• Monitor outstanding receivables and escalate higher-risk accounts when additional review or action is required.
• Support collection process improvements, including updates related to workflow or system changes when needed.
• Prepare status updates and aging information to help leadership track collection progress and account trends.• Experience handling collections for commercial accounts, consumer accounts, or both.
• Working knowledge of credit and collections practices, including delinquency follow-up and payment negotiation.
• Familiarity with billing collection procedures and account reconciliation.
• Ability to communicate clearly and professionally with customers by phone and in writing.
• Strong attention to detail with the ability to maintain accurate account notes and records.
• Comfortable managing multiple accounts, deadlines, and follow-up activities in a fast-paced environment.
• Proficiency with standard business systems and tools used to track receivables and collection activity.