Collections Specialist

Job Opportunity at Guardian Pharmacy of Indiana

Guardian Pharmacy of Indiana, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Indianapolis, Indiana. We're reimagining medication management and transforming care.

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

In this role, you will contact facilities, insurance carriers, responsible parties, and other stakeholders to collect outstanding balances and resolve rejected claims. You will also assist with billing inquiries, payment processing, collection letters, and other activities that support the department.

What we're looking for:

• A positive attitude, strong work ethic, and willingness to learn
• Collections, billing, accounts receivable, or related experience
• An understanding of insurance and claims adjudication is preferred
• Healthcare experience is helpful, but pharmacy experience is not required
• Strong communication skills and a calm, professional approach
• Comfort making collection and follow-up calls
• Strong problem-solving skills with close attention to detail and accuracy
• Ability to work efficiently in a fast-paced environment and manage multiple priorities
• Comfort navigating multiple computer systems while assisting customers by phone
• A dependable, team-oriented approach and commitment to excellent customer service

Schedule and work arrangement:

• Monday Friday 9:00 a.m.-5:30 p.m.
• This position will begin onsite and may become hybrid or fully remote based on demonstrated performance once training has been completed.

Education and/or Certifications:

• High School Diploma or GED
• 1+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience preferred/required

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like to be treated."

• Competitive pay
• 401(k) with company match
• Medical, Dental and Vision (for full-time employees working 30+ hours/week only)
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)
• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.