Installation Scheduler

Job Description

Job Description

Overview

The Installation Scheduler position is responsible for assigning, scheduling and confirming all installation orders for their specific markets including reviewing all orders for design and pricing accuracy.  This position is responsible for managing the store’s calendar by keeping track of the Installer’s daily schedule and availability. This is a full-time, hourly, non-exempt position. 

This role is based at Closet Works, recently acquired by The Container Store. Closet Works is a home storage solutions and closet organization manufacturer in the U.S. Closet Works has been crafting sanctuaries and creating a sense of order for over 34+ years. We are currently seeking excellent candidates to join our team!

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. 

Responsibilities

• Assigns the customer installation orders to installers
• Contacts customers to schedule and confirm installation appointment details
• Efficiently coordinates Installs based on geography, design complexity and experience of the installer
• Reviews the quality and clarity of space designs and follows-up with stores when issues arise
• Provides availability to store’s calendars to allow the staff to schedule customer installation orders at the time of purchase
• Assists with customer service support when needed
• Maintains installation schedules and customer confirmations
• Responds quickly, professionally, and accurately to all internal and external correspondence
• Consistently arrives promptly to work the assigned schedule
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information
• Performs other requested tasks and duties

We believe in taking care of our team.  That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you  contain your health ,  grow your career , and  find balance in your life .

Here's a peek at what you can expect:

• Rewarding pay  to recognize the value you bring to the team. Starting at $20.00 an hour, up to $29.00 an hour.
• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• We've got your back!Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For our full-time associates, we offer even more:

• Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
• Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
• Recognition you deserve : We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
• Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

But that's not all!  We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Qualifications

• 1 – 3 years experience in customer service field required; retail experience a plus
• Logistics/planning/scheduling experience required
• Strong communication with internal and external customers
• High attention to detail and accuracy
• Strong interpersonal skills and be able to relate respectfully, cordially, and freely with others (Customers, Other Employees and Vendors)
• Strong computer skills: proficiency in Outlook and Word. Salesforce experience a plus
• Initial training and work schedule at The Container Store’s corporate office; potential to work from home in a dedicated home office workspace
• Ability to travel 2% a year, based on the business needs
• Ability to work in a constant state of alertness and a safe manner
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
• Knowledge of retail industry business and passion for following trends in the industry
• Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization
• Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
• Flexible, with a positive attitude and passion for knowledge
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once
• Possesses focused attention to detail while working quickly and accurately under pressure
• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
• Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team, sustainable, life-changing, unique, trust and partnership

The Container Store promotes a smoke-free, drug-free environment.  

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act 

Distribution Center Physical Requirements 

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