Remote Field Service Technician II

Job Description

Job Description

The Field Service Technician plays a crucial role in installing, maintaining, and repairing Summa equipment at customer sites across the U.S. and Canada. This independent role involves troubleshooting complex electrical, mechanical, and computer-related issues, providing customer training, and representing Summa America at industry events. The technician works primarily day shifts within a small team structure, managing extensive travel and ensuring exceptional service and support.

Responsibilities

• Remote MIDWEST AREA w Travel to customer sites to set up and install Summa equipment, ensuring optimal performance
• Work with customers to identify and resolve electrical, mechanical, and computer-related issues affecting Summa cutters. 
• Perform depot and on-site service to maintain and repair Summa equipment, including handling complex electrical and mechanical repairs. 
• Provide guidance and training to customers on proper equipment use, preventative maintenance, and troubleshooting techniques.  
• Represent Summa America at industry trade shows, dealer meetings, and events, helping strengthen brand visibility and relationships.
• Maintain accurate records of service calls, repairs, and maintenance performed. Provide detailed reports to the Service Manager as needed. 
• Regular travel across the U.S. and Canada to service client needs. Must be able to accommodate overnight and occasional weekend travel. 

Required Qualifications

• Associate degree or certification in a relevant technical field preferred
• Strong understanding of electrical, mechanical, and computer systems
• Ability to diagnose and independently resolve complex equipment issues
• Excellent interpersonal and communication skills with the ability to explain technical information to non-technical users
• Willingness and ability to travel extensively (75%+), including overnight and weekend travel
• Ability to lift and carry up to 50 lbs
• Comfort working in varied environments including manufacturing and warehouse settings
• Must reside near a major airport

Preferred Qualifications

• Associate degree or certification in a relevant technical field preferred. 
• 2+ years of experience in field service or equipment maintenance roles is ideal. 
• Must reside within close proximity to a major airport. 
• Strong understanding of electrical, mechanical, and computer systems. 
• Experience with industrial equipment maintenance and repair is a plus. 
• Ability to diagnose and resolve complex equipment issues independently. 
• Excellent interpersonal skills with a focus on delivering exceptional service. 
• Ability to communicate technical information to non-technical users. 
• Willingness to travel extensively, including overnight and weekend travel. 
• Ability to lift and carry up to 50 lbs. 
• Comfort working in varied environments, including manufacturing and warehouse settings. 
• Ability to travel 75% + 

Summa America is part of a globally respected organization with more than 50 years of innovation and excellence, originating in Belgium. Over the decades, Summa has grown into a worldwide leader in premium cutting solutions, trusted by companies that demand precision, performance, and reliability.

Summa offers a broad and versatile portfolio of vinyl, flatbed, and laser cutting systems, supporting customers across Sign & Display, Packaging, Textile, Printing, and Apparel industries. Our advanced technology helps businesses around the world boost productivity and accuracy, and through our strong network of resellers, we deliver expert guidance, training, and support every step of the way.

At Summa America, we’re passionate about technology, collaboration, and building long-term partnerships that drive success.

And we’re growing fast!

Company Description

Summa America is part of a globally respected organization with more than 50 years of innovation and excellence, originating in Belgium. Over the decades, Summa has grown into a worldwide leader in premium cutting solutions, trusted by companies that demand precision, performance, and reliability.\n\nSumma offers a broad and versatile portfolio of vinyl, flatbed, and laser cutting systems, supporting customers across Sign & Display, Packaging, Textile, Printing, and Apparel industries. Our advanced technology helps businesses around the world boost productivity and accuracy, and through our strong network of resellers, we deliver expert guidance, training, and support every step of the way.\n\nAt Summa America, we’re passionate about technology, collaboration, and building long-term partnerships that drive success.\n\nAnd we’re growing fast!