PSS / Between Visit Care Coordinator - Primary Care at Federal Way

Between Visit Care Coordinator

UW Medicine Primary Care - Federal Way has an outstanding opportunity for a Between Visit Care Coordinator. Full-time, 100% FTE (40 hours per week). Temporary position- estimated to be 7 months in length. Day Shift.

UW Medicine Primary Care at Federal Way offers personalized care for every stage of life, conveniently located just off I-5 and 320th St., near the Federal Way/S 320th St. Park & Ride. We offer personalized care that is easy to access and respects your background and preferences. Whether you need a routine checkup, help managing a chronic condition, or are seeking treatment for an illness or injury we've got you covered.

Position highlights:

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth

Primary job responsibilities:

• Ensures timely response by following established network standard work and clinic protocols for telephone encounters, Epic in-basket folders, incoming/outgoing phone calls and responding to patient messages in MyChart
• Manages incoming multi-line phone calls, MyChart messages, paperwork and fax transmissions from patients, pharmacies, and other providers. Routes to other care team members as necessary for follow up
• Acts as a liaison between provider and other facilities including UW Medicine entities and departments, pharmacies, home health agencies, specialists, etc.
• Reviews open telephone and MyChart encounter report and performs audits. Communicates audit results and trends or patterns pertaining to access to care to clinic leadership
• Gathers information from patient symptom-based calls and routes to nurse triage as appropriate per guidelines
• Provide administrative support to the referral process, such as faxing referrals and scanning referral related paperwork as needed to support Patients Are First standards
• Assist with forms completions for providers as needed for patients, insurance companies and employers. Drafts and completes letters on the provider's behalf for various needs related to work, school, test results, etc.
• Other duties as assigned by supervisor

Requirements:

• High school graduation or equivalent AND one year of healthcare, administrative, or customer service experience OR an equivalent combination of education/experience

About UW Medicine Primary Care:

UW Medicine Primary Care is a network of clinics located throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations.

UW Medicine Primary Care is dedicated to improving the health of the public; our providers and staff are the cornerstones of our success. The foundation of our efforts to deliver exceptional care to our patients and families begins with our focus on the continuous development of our employees.

Compensation, benefits and position details:

Pay Range Minimum: $23.82 hourly

Pay Range Maximum: $34.66 hourly

Benefits: For information about benefits for this position, visit

Temporary or Regular? This is a temporary position

FTE (Full-Time Equivalent): 100.00%

Union/Bargaining Unit: SEIU 1199NW UWMC Northwest Service and Maintenance