Referral Specialist - Full benefits, no weekends!

Referral Specialist - Full Benefits, No Weekends!

Henrico, VA

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.

Referral Specialist

Position Overview:

The Referral Specialist will serve as primary referral personnel to provide a positive first contact to Commonwealth Eye Care Associates and EyeCare Partners while projecting a professional telephone image through phone interaction. The Referral Specialist will demonstrate sensitivity to patient's needs and Patient Privacy Act, as well as demonstrate superior telephone and interpersonal skills.

Essential Duties and Responsibilities:

• Assist patients in scheduling of appointments based on individual needs and physician's schedules while working closely with other departments and external physician's offices to ensure smooth patient flow, including checking patient eligibility
• Handles all incoming and outgoing local referral networks and paper/faxed referrals while coordinating help from Patient Relations team members when needed.
• While incoming and outgoing referrals are the Referral Specialist primary responsibility, the Referral Specialist acts as backup to the Contact Center as needed. As determined by the Supervisor of Referrals or the Patient Relations Manager, the Referral Specialist will promptly answer, screen, and process calls to appropriate person(s) and/or department per protocol while determining management of emergent calls in accordance with company policy.
• Maintain patient chart demographics and Patient Portal for EMR software.
• Respond to Live Chat and Cataract Self-Test inquiries.
• Reply to and compose emails to team members as necessary.
• Work cooperatively with the Patient Relations Team to accomplish the goals of the department.
• Work closely with provider liaison to establish and guarantee successful and efficient relationships with referring providers and offices.
• Assist in Referral Department reporting and perform special projects and other duties as assigned.
• Regular and recurrent predictable attendance is expected
• Runs real time eligibility queries upon scheduling
• Job may require other duties as assigned.

Education and Experience:

• High school diploma/GED with 1 to 3 years of medical office experience.
• Demonstrates excellent customer service skills.
• A combination of experience in Windows Operating System, Microsoft Office, e-mail, and data entry.

Knowledge, Skills, and Abilities:

• Knowledge of EMR software a plus with typing skills at 50+ wpm, basic computer skills that include a combination of experience in Windows Operating System, Microsoft Office, e-mail, and data entry.
• Ability to understand payor referral requirements to allow appropriate reimbursement
• Ability to cogently communicate payor requirements and requisite information to referring providers
• Professional verbal and written communication skills in a customer service setting.
• Well organized with the ability to maintain accuracy and confidentiality.

Decision Making:

• Ability to handle multiple tasks with excellent problem-solving skills.

Work Environment:

• General office conditions

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand and walk and sometimes sit; use hands to type, handle, or feel objects or controls; reach with hands and arms; and talk or hear.
• Regular attendance is a necessary and essential function.

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive Base Pay