Business Process Improvement Analyst

Members Achieve More isn’t just a tagline for us, it’s part of everything we do. We’re looking for passionate individuals to help us maintain that focus every day. The Business Process Improvement (BPI) Analyst supports enterprise‑wide initiatives that enhance operational efficiency, user experience, financial performance, and organizational scalability. The role conducts detailed analysis of processes across business units, identifies improvement opportunities, and supports the redesign and optimization of workflows aligned with PSECU’s strategic priorities and regulatory expectations. The BPI Analyst serves as a critical partner to business stakeholders, providing analytical insights, process documentation, and structured problem‑solving to drive measurable outcomes. The Analyst contributes to cross‑functional project teams, assists with change adoption, and promotes a culture of continuous improvement, operational excellence, and data‑driven decision making across the credit union. Schedule Monday – Friday, 8:00am – 4:00pm Responsibilities Identify high‑value improvement opportunities by partnering with Finance, RG&L, Technology, Risk, HR, and User Experience teams to understand operational pain points and business needs. Conduct end‑to‑end process assessments using Lean, Six Sigma, value‑stream mapping, and other structured methodologies. Produce current‑state maps, future‑state designs, gap analyses, and standard operating procedures. Support intake, tracking, and prioritization of process‑improvement initiatives and maintain project documentation throughout the lifecycle from discovery through implementation and sustainment. Work with ERM and Internal Audit to ensure process recommendations incorporate appropriate risk mitigation, internal controls, and regulatory compliance considerations. Participate in change management activities, including stakeholder communications, training materials, and readiness assessments, to support successful adoption of new processes. Track and analyze key performance metrics such as cost savings, cycle‑time reduction, productivity improvements, and quality enhancements; prepare reporting to communicate progress and outcomes. Other duties as assigned. Qualifications Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field. 4–6 years of experience in process improvement, business analysis, operational excellence, or project support. Lean Six Sigma or Project Management Professional (PMP) certification is preferred. Equivalent combination of education and experience is acceptable. #J-18808-Ljbffr PSECU Pennsylvania State Employees Credit Union