Technical Service Representative

Job Description

Job Description

NuAire is an innovative public company that manufactures high quality Life Science laboratory equipment to support the research and healthcare industry. Join us in our mission to improve the healthcare community and become a part of the NuAire family today!

Join NuAire as a Technical Service Representative and make a difference through innovative technology. In this role, you'll use your HVAC, mechanical, and electrical troubleshooting skills to diagnose issues, provide solutions, and deliver exceptional customer service. You'll work in a supportive, team-oriented environment while growing your technical expertise and helping customers succeed. At NuAire, you'll contribute to products that improve lives and have opportunities for ongoing professional development and career growth.

Full-time position: Monday – Friday, 8:00 a.m. - 4:30 p.m.

Salary range: $60,000.00 to $65,000.000 per year. Starting wage will be dependent on experience level.

NuAire, Inc. offers the following comprehensive and competitive Benefits programs:

• A Competitive Wage
• Full Benefits Package (Medical, Dental, Vision, Disability, Life)
• Flexible Spending Accounts
• Employee Assistance Program
• 401(k) Plan with Company Match
• Paid Time Off / Holiday Pay
• And more!

Responsibilities :

• Process part returns, determine disposition, update inventory, and coordinate customer credits with the Accounting department.
• Process unit returns, take required photos, and work with Production on disposition
• Provide order status updates by coordinating with the Parts Orders team.
• Investigate and resolve customer issues by working with Production, Purchasing, Inventory Control, and Shipping.
• Collaborate with Customers and Service Providers to plan travel, hotel accommodations, and other customer support arrangements.
• Close out service orders and purchase orders and maintain accurate records.
• Maintain the training room and related work areas.
• Perform other duties as assigned.

Qualifications:

• High School diploma or equivalent.
• Two or four-year degree ( electrical/mechanical) or 3 years of electrical service department experience preferred.
• Mechanical aptitude.
• Ability to work on multiple projects.
• Technical or Customer service experience troubleshooting various levels of mechanical or electrical challenges.

Knowledge/Skills:

• Ability to speak clearly and accurately using proper phone etiquette.
• Ability to logically solve problems (mechanical / electrical).
• Basic knowledge of electrical wiring.
• Ability to read mechanical and/or electrical schematics.
• Basic knowledge of mechanical systems.
• Exercises discretion and independent judgment.
• Proficient in MS Office products.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.