Clerical Assistant

Clerical Assistant 3 PositionNote: This posting will close on September 14, 2026 or after a total of 50 applications are received, whichever occurs first.Would you enjoy a career focused on helping customers to complete important vehicle transactions while keeping detailed records organized and accurate? The Clerical Assistant 3 position with the Pennsylvania Department of Transportation (PennDOT) provides an opportunity to support essential commercial vehicle services. You will review applications, process transactions, and assist customers with completing essential licensing tasks. If you possess strong organizational and communication skills, this may be the role for you. Apply today to join an agency committed to accuracy, teamwork, and public service!This role centers on processing commercial vehicle title and registration transactions while supporting customer needs across multiple communication methods. You will review records, maintain secure documentation, and resolve discrepancies with accuracy. As a Clerical Assistant 3 with the Bureau of Motor Vehicles, you will perform the following duties:Application Processing: Examine and complete commercial vehicle title and registration requestsCustomer Interaction: Respond to inquiries in person, by phone, mail, or electronic communicationAccount Management: Create and maintain Commercial Motor Vehicle accounts and validate residency documentsQuality Control: Review online transactions for accuracy and help business partners correct errorsSecurity Procedures: Maintain security of funds, credentials, and title products while documenting cash drawer activitiesRecord Updating: Update databases, spreadsheets, documents, and email communication each dayInterested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:Full-time employment, 40 hours/weekWork hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.Telework: You will not have the option to telework in this position.Salary: In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.Qualifications:Minimum Experience and Training Requirements:One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); orOne year of moderately complex clerical experience; orAn equivalent combination of experience and training.Additional Requirements:You must be able to perform essential job functions.In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.How to Apply:If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.Veterans:Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.