Pharmacy Customer Service Associate

Walgreens Boots Alliance

Johnston, RI

Job Description

Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

External Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
Prefer good computer skills.
Prefer the knowledge of store inventory control.
Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Apply

Vacancy posted 5 days ago

Similar jobs that could be interesting for youBased on the Pharmacy Customer Service Associate in Johnston, RI vacancy

Pharmacy Customer Service Associate
$17 - $19 per hour
...and delivers a distinctive and delightful customer experience. Registers sales on... ...fair, friendly, and efficient checkout service. In accordance with state and federal... ...direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems...
Suggested
Hourly pay
Work experience placement
Seasonal work
Local area
Immediate start
Flexible hours
Shift work
Afternoon shift
Walgreens
Johnston, RI
6 hours ago
Neurology Specialty Sales Representative, Providence, RI
...strategic relationships with integrated health systems, payers, pharmacies, and patient advocacy organizations. This territory... ...targeting, and digital tools to deliver persuasive, high-impact customer experiences tailored to distinct customer segments, while upholding...
Suggested
Private practice
Work at office
Local area
Night shift
Ucb
Providence, RI
2 days ago
FedEx - Retail Customer Service Associate $16-$22/hr
$16 - $22 per hour
FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations assisting customers with shipping services, printing services, and business service solutions. Retail Customer Associates are responsible for greeting customers, processing shipping orders...
Suggested
Hourly pay
Full time
Work at office
Shift work
Weekend work
Afternoon shift
Fedex
Providence, RI
7 hours ago
Customer Service Associate
...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer... ..., wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: Employee...
Suggested
Contract work
Local area
Dollar Tree
Providence, RI
3 days ago
Customer Service Associate
$16 - $18 per hour
...Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting...
Suggested
Hourly pay
Work experience placement
Seasonal work
Local area
Flexible hours
Shift work
Afternoon shift
Walgreens
North Providence, RI
2 days ago
Office Assistant / Receptionist
...in the country, Stevens & Lee is a full-service law firm with 230 lawyers serving clients... ...: High school diploma or equivalent; associate or bachelor's degree is a plus. Experience... ...as a receptionist, administrative, or customer service role is preferred. Experience working...
Full time
Work at office
Monday to Friday
The Stevens & Lee Companies
Providence, RI
4 days ago
Office Assistant
...run programming, and maintains OSE social media accounts. The position requires strong digital engagement, organization, and customer service, with opportunities to contribute to campus events. The role is approximately 10 hours per week during the academic semester,...
Work at office
10 hours per week
Maryland Institute College of Art
Cranston, RI
5 days ago
Office Assistant
...departmental inbox as a gatekeeper, prioritize urgent requests, and maintain a professional zero‑inbox philosophy. Provide high‑standard customer service and facilitate communication with Facilities & Campus Operations shops. Execute tasks per University Grid protocols, conduct...
Hourly pay
Work at office
Flexible hours
Shift work
Weekend work
Abacus
Providence, RI
4 days ago
Office Admin
$16 - $18 per hour
...Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers...
Work at office
Topgolf Payroll Services
Providence, RI
1 day ago
General Clerk III
...documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that... ...Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety...
Contract work
Temporary work
For contractors
Work at office
Local area
Immediate start
TeleSolv Consulting
Providence, RI
1 day ago
Office Assistant
Title: Office Assistant Duration: 1+ months Location: Providence Rhode Island 02906 Serve as receptionist (telephone), and greeter (for walk-in traffic) for a busy academic department at the start of the semester. Provide access to offices, work, and classrooms...
Work at office
HonorVet Technologies
Providence, RI
3 days ago
Remote Office Assistant
Overview We are seeking a dedicated and organised individual to join our team in a vital administrative role within our dental practice. The ideal candidate will have excellent communication skills and a proactive approach to supporting the daily operations of our office...
Work at office
Remote work
GrabJobs
Providence, RI
1 day ago
Sales Associate / Customer Service Representative
...In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients. Sales Associate / Customer Service Representative Benefits: Free monthly blowout services...
Local area
Flexible hours
Shift work
Drybar Shops
Providence, RI
1 day ago
Customer Service Associate
...funding for their community programs and services. We are proud to be part of the... ...movement, supported by millions of loyal customers and over 22,000 team members across 300+... ...Savers / Value Village, our Customer Service Associates create an exceptional experience for Customers...
Full time
Part time
Local area
Savers
Providence, RI
4 days ago
Receptionist
...Financial Services Firm Receptionist As the first point of contact for our financial services firm, you are more than just a receptionist... ...as the primary "director of first impressions," greeting customers with an upbeat, professional demeanor and managing a high-...
Work at office
Manufacturing Company
Providence, RI
2 days ago
Pharmacy Technician / Patient Service Representative
$28 - $34 per hour
...Job Title: Pharmacy Technician / Patient Service Representative Locations: US-MA-HUDSON | US-RI-PAWTUCKET |... ...Prepares technical and clerical tasks associated with the preparation, labeling and... ...through collaboration with nurses, customer service and distribution Conducts...
Temporary work
Local area
Monday to Friday
Flexible hours
Shift work
Weekend work
Afternoon shift
BrightSpring Health Services
East Providence, RI
2 days ago
Receptionist
...Responsible for incoming phone calls, cashiering, and greeting customers. Automotive experience helpful. Entry level position with growth... ...messages, help customers when needed. Receipt money for service, finance, and sales. Maintains customer satisfaction at or above...
Full time
Immediate start
Grieco Automotive Group
Johnston, RI
4 days ago
Receptionist
Worcester Manufacturing - - Responsibilities: Greet clients and manage a high-volume multi-line phone system; Update and maintain Excel spreadsheets with high accuracy; Conduct background research to assist financial advisors in meetings; Assist with basic marketing tasks...
Worcester Manufacturing Inc
Providence, RI
5 days ago
Receptionist
Berkshire Place Nursing and Rehabilitation Center We are Berkshire Place, and we are looking for the best and brightest to help us change long term care. At Berkshire we believe that happy, appreciated staff leads to happy residents, and that is what we are all about. ...
Full time
Work at office
Monday to Friday
Flexible hours
Berkshire Place Nursing and Rehabilitation Center
Providence, RI
13 hours ago
Front Desk Clerk
$16 - $16.25 per hour
...of our family and see why so many of our associates have made DelMonte Hotel Group their... ...responsible for performing a variety of guest service activities while providing the highest... ...prioritization skills ~ Exceptional customer service skills ~ Ability to multi-task...
Hourly pay
Full time
Local area
Flexible hours
Shift work
Del Monte Hotel Management LLC
Providence, RI
3 days ago
General Clerk III - 542173
...identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back...
For contractors
Work at office
Immediate start
Telesolv Consulting
Providence, RI
17 days ago
Office Administrative Assistant
...Office Administrator to work in their busy Providence Office. Requirements: Answer phones Spanish/ Bilingual Greet customers Respond to e-mails using MS Outlook Write-up work orders Assist with other office tasks as needed Monday - Friday 8-...
Work at office
Monday to Friday
Flagship Staffing Services
Providence, RI
17 days ago
Blood Drive Receptionist/Customer Service Representative - Part-time
$18.02 per hour
...Job Title Donor Services Representative Responsibilities... ...donors professionally. Provide customer service by acknowledging the... ...regulations. Adhere to all SOP associated with the registration process... ...therapies, specialty pharmacy, and medical services to 200+...
Part time
Flexible hours
Rhode Island Blood Center
Providence, RI
1 day ago
Sales Service Rep
$25 - $30 per hour
...Sales Service Rep Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer...
Work experience placement
Local area
Monday to Friday
Core-Mark
Providence, RI
1 day ago
Medical Office Assistant
Job Description Job Description We are seeking a MEDICAL OFFICE ASSISTANCE to become a part of our team! You will perform routine administrative and clinical assignments to keep the medical facility running smoothly. Responsibilities: * Handle all administrative duties...
Private practice
Work at office
ALBERT J. MARANO, MD, INC
Johnston, RI
1 day ago
Medical Office Assistant
..., or the public.Attend trainings, conferences, and required in?service programs.Provide feedback to staff on educational programs attended... ...Years of experience working in a medical office setting and/or customer service-related field. Knowledge of or experience in behavioral...
Work at office
Flexible hours
VNA of Care New England
Providence, RI
2 days ago
Medical Office Receptionist
$22 per hour
...daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.... ...and Experience: ~ High School or equivalent required, associates/bachelor's degree, preferred. ~1+ years of experience in healthcare...
Hourly pay
Full time
Temporary work
Work at office
Local area
Remote work
LifeStance Health
Providence, RI
1 day ago
Sales Associate
$14 - $15.4 per hour
...music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'...
Part time
BoxLunch & Hot Topic
Providence, RI
1 day ago
Sales Associate P/T
$16.94 - $22.7 per hour
...). Obtains or receives merchandise, completes customer purchases and performs various duties related to customer service. Works under the direct supervision of the Store... ...hours customary to the retail trade.Sales Associate may be cross-trained to perform duties of a Janitor...
Hourly pay
Part time
Weekend work
Afternoon shift
Goodwill Industries Southern New England
Providence, RI
1 day ago
Front Desk Cashier/Receptionist
...Description Welcome customers, visitors, and clients with a friendly and professional demeanor. • Process cash, credit card, and... ...necessary. • Assist with scheduling appointments, including service visits, meetings, and customer follow-ups. • Maintain a clean...
Work at office
Afternoon shift
Tasca Automotive Group
Cranston, RI
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Pharmacy Customer Service Associate. Be the first to apply!