Overnight Triage/Program Coordinator

Overnight Dispatch Coordinator (Remote)

The Opportunity Alliance is seeking a remote, overnight Dispatch Coordinator to support our Cumberland County Crisis Response (CCCR) Mobile Outreach team.

In this role, you'll serve as the critical connection point overnight, helping individuals in crisis access timely care while ensuring Mobile Crisis teams are effectively coordinated. If you're someone who stays calm, focused, and compassionate during high-pressure moments, this is a meaningful opportunity to make an impact—all from a remote setting.

What You'll Do

As an Overnight Dispatch Coordinator, you'll be at the center of crisis response—coordinating calls, supporting individuals, and guiding next steps in real time.

Key responsibilities include:

• Receive and coordinate incoming crisis calls from the Maine Crisis Line
• Assess and gather key information to prioritize needs and dispatch Mobile Crisis Teams
• Provide real-time phone support to individuals, families, and community providers awaiting assessment
• Offer crisis intervention, safety planning, and emotional support remotely
• Coordinate with Mobile Crisis staff, community providers, and supports to ensure timely response and follow-up
• Maintain accurate, timely electronic documentation during overnight shifts
• Support program operations through:
• Documentation and compliance review
• Workflow coordination and communication across shifts
• Tracking key information for handoff to daytime teams

Why This Role Stands Out

• 100% Remote Work during scheduled overnight shifts (office availability if preferred)
• Play a vital role in after-hours crisis response, when support is often hardest to access
• Be the steady, reassuring presence for individuals in urgent situations
• Join a collaborative, mission-driven team doing meaningful work every day (and night)

Schedule & Work Environment

• Full-time, 40 hours/week
• Awake overnight schedule (exact hours determined by program needs)
• Fully remote work, with required availability for all scheduled overnight hours
• Must have reliable internet and a private, professional workspace

What We're Looking For

Required:

• Bachelor's degree and at least 2 years of relevant experience in crisis or human services work
• Experience may include: crisis services, residential care, case management, CPS, warm lines, special education, or developmental disability services (including internships/volunteer roles)
• Ability to obtain MHRT/CSP certification within 30 days (training provided)
• Strong communication, organization, and documentation skills
• Ability to think critically, triage effectively, and remain composed under pressure
• Comfort working independently overnight while staying connected to a team

Preferred:

• Degree in Social Work, Psychology, Human Services, or related field
• 2–3+ years of relevant experience
• Familiarity with DSM and crisis response protocols
• Strong technical skills and experience with electronic documentation systems

Additional Requirements

• Availability for consistent overnight (awake) shifts, including some weekends/holidays
• Commitment to trauma-informed, recovery-oriented care
• Ability to collaborate across teams and systems in a fully remote environment
• Successful completion of required background checks

Who You Are

You're someone who:

• Thrives during overnight hours and can stay engaged and responsive throughout your shift
• Brings calm, clarity, and compassion to intense situations
• Works well independently while staying connected to a broader team
• Communicates clearly and makes sound, timely decisions
• Is motivated by helping people through some of their most difficult moments

Join Us

At The Opportunity Alliance, you'll be part of a team that meets people where they are—day or night. If you're ready to provide critical support during overnight hours while working remotely, we'd love to hear from you.

Benefits: Our benefits include but are not limited to:

• Generous paid time off accrual
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
• Excellent medical benefits at very reasonable cost
• Dental and Vision insurance options
• Agency paid basic life insurance and STD & LTD disability insurances
• 403(b) retirement with a generous agency match (all employees are eligible)
• Tuition Reimbursement – offered once per year through an application process
• The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

To learn more about our benefits please visit,

The Opportunity Alliance is "Helping People Reach for a Brighter Future".

Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.

The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:

• Mental Health & Wellness
• Community Building
• Family & Early Childhood Education
• Economic Resources