Product Success Manager

Role Description

Alia Services is recruiting on behalf of a fast-growing global SaaS company that provides a digital workplace and operational platform for enterprise customers. The company is expanding its customer-facing team and is looking for a Product Success Manager (PSM) to join our team remotely and support customers across Europe and North America.

This role focuses on technical execution and platform optimization for a high volume of mid-tier customers. You’ll work closely with Customer Success Managers (CSMs) to ensure customers are set up for success and getting the most value from the client.

What You’ll Do

• Platform Setup & Optimization
  • Configure and maintain customer environments (users, workflows, automation)
  • Set up dashboards aligned with KPIs
  • Ensure accounts follow best practices and maintain data quality
• Customer Support & Execution
  • Manage multiple customer accounts with lower complexity
  • Identify and implement improvements to increase adoption
  • Act as the first point of technical support before escalation
• Audits & Improvements
  • Review environments to identify gaps in usage or setup
  • Suggest and implement improvements
  • Help reduce risks that could impact renewals
• Reporting & Value Delivery
  • Support reporting and dashboard accuracy
  • Assist with client reviews and performance tracking
• Training & Adoption
  • Train admins and end users on the platform
  • Support rollout of new features
  • Ensure features are being used effectively
• Scaling & Collaboration
  • Support platform expansions (new modules, workflows, scaling)
  • Work closely with Customer Success and Product teams
  • Follow clear prioritization and escalation processes
• Documentation
  • Keep clear records of configurations and changes
  • Contribute to internal best practices

Qualifications

• Background in technical, analytical, or related fields (Engineering, CS, Economics, etc.)
• Experience with SaaS tools and platform configuration
• Strong attention to detail and organization
• Ability to manage multiple tasks and customers at once
• Problem-solving mindset
• Ability to explain technical concepts to non-technical users
• Experience with training or onboarding is a plus
• Comfortable working in a fast-paced, global environment

Requirements

• English is required
• Additional languages are a plus (especially French, German, Italian, Portuguese, or Spanish)

Working Hours

• Monday to Friday, standard business hours (9 AM – 6 PM)
• Work aligned with your customer’s time zone
• No night shifts required
• Fully remote (no in-person meetings required)

Benefits

• Full-time positions with the potential for overtime
• 100% remote jobs
• Competitive compensation package
• An inclusive, fast-paced, exciting environment culture offering accelerated professional growth
• 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs
• Opportunities for cross-functional development