Senior Revenue Operations Manager

Role Description

At WooCommerce, we’re on a mission to democratize commerce. Millions of merchants around the world build their businesses with our open-source platform, and we’re scaling how we support them.

We’re looking for a Senior Revenue Operations Manager to help build our Revenue Operations function largely from the ground up. This role involves:

• Designing systems, processes, and data foundations that don’t yet fully exist.
• Partnering closely with Sales and Customer Success leadership.
• Establishing the foundations that enable clear decision-making, effective execution, and predictable growth.
• Significant ownership and influence in shaping operations.

What You’ll Do

• First 90 days:
  • Build core dashboards.
  • Identify process/data gaps.
  • Establish remediation plans.
• First 180 days:
  • Create capacity and territory models.
  • Map the full tech stack and integrations.
  • Define the attribution model.
• First 12 months:
  • Achieve predictable forecasting (within ±10%).
  • Establish a scalable enablement foundation.
• Day to day, Week to week, Month to month:
  • Systems & Data Foundation:
    • Own vendor relationships, tools, and integrations (Salesforce, Gong, ChiliPiper, etc.).
    • Establish data quality standards, access controls, and governance practices.
    • Build durable dashboards and ad hoc reporting.
    • Perform ongoing process and data gap analysis.
    • Evaluate and implement technology or process improvements.
  • CS & Sales Enablement:
    • Operationalize CS function: customer health, churn prediction, renewal workflows, escalation paths, expansion playbooks.
    • Create rules of engagement between Sales and CS for complex GTM.
    • Build enablement function infrastructure (topics/process/schedule).
  • Strategic Revenue Support:
    • Build tracking for strategic/payment partner merchants critical to NRR.
    • Analyze performance trends to guide strategy.
    • Create capacity planning models based on pipeline velocity and customer growth.
    • Territory planning, quota setting, and compensation administration.
    • Support pricing and packaging changes with data and tracking.
    • Support mid-funnel pipeline reviews and Sales/CS QBRs.
    • Identify and surface GTM and CS inefficiencies through data analysis.
    • Build merchant health scoring, expansion potential tracking, and red-to-green workflows.
    • Design reporting that gives executives visibility, managers clarity, and reps actionable insights.

Qualifications

• 6–8+ years of experience, including at least one 0→1 build or major foundation reset.
• Deeply data-driven mindset.
• Comfortable speaking truth to power using data.
• Hands-on technical skills with strong Salesforce experience.
• Knowledge of the RevOps tooling landscape.
• Pragmatic and intentional approach to balancing short-term fixes with long-term system design.
• Ability to partner as an equal with revenue leaders.

Requirements

• Ability to quickly answer “where are we vs. Sales and CS targets?” using trusted data.
• Executives rely on ELT-ready dashboards that communicate complex business simply.
• Core metrics (NRR, CAC, LTV, ASP, time to close, close rates) are clearly defined.

Benefits

• Salary range: $140,000-$200,000 USD.
• Fully-remote company with an open vacation policy.
• High-caliber candidates with skills and qualities to have a net positive impact.