Control Center Operator

Job Summary

Under general supervision of shift sergeants, the position will monitor detention center premises to detect and communicate incidents; comprehend and operate the touch screen system and closed-circuit television monitors; immediately notifies detention officers and supervisors of need for corrective action. Camera Monitor positions are within the facility, individual can be assigned to various post of B Tower, C Tower, C Max Tower, A Control, and Booking Control. This position performs surveillance within a secure detention facility and follows all safety standards.

Education and Experience Requirements

High School Diploma or GED equivalent.

Must be at least 18 years of age.

Valid State of New Mexico Driver's license or able to obtain within six (6) months of employment.

Environmental Factors and Conditions/Physical Requirements

Work is performed in an office environment; may be subject to repetitive motion such as typing, data entry and vision to monitor; may be subject to extended periods of intense concentration in the review of documents and reports; climb stairs to facilitate appropriate inmate supervision and to get to various post assignments.

Full-time work hours for this position consist of rotating shiftwork, nights and weekend shifts and overtime.

May be subject to bending, reaching, kneeling, and lifting such as retrieving files, records, and reports.

Work schedule for this position may include working on religious holidays.

Utilize, process, and navigate the County's electronic ERP system as necessary and appropriate based on the needs and requirements of this position.

Essential Job Functions

The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Monitor security cameras, operate computer security systems, and maintain accountability sheets for court lists and "time out of cell" logs for individual detainee and/or group of detainees. Maintain and update population reports, as needed.
• Conduct post inventory, log, and track information to activity logbook at the start of shift on first aid kits, rescue hooks, trauma bags; this also includes logging activities for prescription medicine pass, meals, commissary deliveries, and legal visits.
• Monitor radio transmission and use a radio to communicate with staff.
• Provide and communicate to detention officer's request for information from a detainee's computer file.
• Operate the facility doors using door and intercom systems.
• Coordinate detainee legal visits with the front desk.
• Observe television screens that transmit in sequence views of Detention Center sites.
• Maintain surveillance of location where incidents are developing.
• Immediately contact shift supervisor or designee to report disruptive activity and its location. In cases of extreme emergency when unable to contact shift supervisor contact the Operations Lieutenant.
• Adjust monitor controls when required to improve reception; notify repair service of equipment malfunctions.
• On occasion may provide back up support to PBX/front desk area.
• Perform other related duties as assigned.