Patient Care Concierge - Mission Hospital

About Towne About Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit and follow us on LinkedIn . Job Details Compensation Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $25 per hour. Work Schedule The work schedule for this position consists of Monday-Friday 10am-7pm Benefits Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Patient Care Concierge is a multi-functional role that supports various hospital departments. This is a patient supporting nonclinical, non-certified associate responsible for providing exceptional hospitality and support to patients throughout their stay. The Patient Care Concierge can support the following functions patient sitting, inpatient transport, greeter and discharge lounge, and equipment porter responsibilities based on hospital needs and requirements. The Patient Care Concierge supports the patient experience and patient healing and recovery working closely with the hospital clinical teams. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Greeting, Wayfinding and Concierge Services Acknowledges and greets patients within 30 seconds while maintaining a professional and friendly demeanor. Always uses patient last name when appropriate. Assists visitors with directions, information, and other general inquiries, as appropriate. Escorts visitors as needed between departments; provide wayfinding services as needed. Answers the telephone promptly and politely and within client/Towne Health standards. Delivers messages, items and/or amenities as requested. Patient Sitting Services Remains at bedside of assigned patient always unless relieved by an appropriate staff member. Attend to the various non-clinical needs of the patient that don't require physical contact. May perform basic functions in patient's room such as providing water and alerting the nursing staff immediately if a medical emergency or irregular behavior is identified. Verbally calms and/or reorients the patient in cases of agitation or confusion in alignment with client philosophy and process. Responds to emergencies by immediately alerting nursing staff. Patient Transport Explains all procedures to the patient prior to beginning transport. Collects transport equipment and returns it to the appropriate storage area. Ensures patient comfort, safety and privacy at all times. Ensures that patients are not left unattended while in the care of the transporter. Transports and secures medical charts when conducting patient transports. Equipment Porter Maintains the tracking, sanitization and distribution of all designated hospital/patient equipment. Demonstrates proper use of the patient transport tracking system/log sheets/computer technology. Collects equipment from various hospital locations distributes as required. Other Removes visible hazards and/or broken equipment from immediate environment and reports to Guest Service Captain or Account Manager as appropriate. Is familiar with hospital emergency codes and procedures in accordance with Joint Commission standards. Maintains accuracy and composure while under pressure. Maintains pleasant, friendly, and professional demeanor with all Guest/Patients, co-workers, and clients. Demonstrates a willingness and ability to assist others. Ensures that patient and business confidentiality is always maintained. Additional duties as assigned. QUALIFICATIONS Education High school diploma or general education degree (GED); Required Licensure, Certification, etc: Must be at least 18 years of age and be able to pass a crimina #J-18808-Ljbffr townepark