Director, Housekeeping ($100K-$120K) - InterContinental San Francisco
$100k - $120kFull-time
IHG Hotels & Resorts
At InterContinental San Francisco, every guest deserves an exceptional experience-day or night. As Director of Housekeeping, you will lead all aspects of the housekeeping operations, ensuring exceptional cleanliness, operational excellence, and memorable guest experiences. You will inspire and develop a high-performing team while maintaining the highest standards of quality, safety, and service throughout the hotel. What You'll Do Every day is different, but you'll spend most of your time:
- Leading daily housekeeping operations by planning, assigning, and coordinating work to ensure optimal staffing levels, productivity, and service excellence.
- Recruiting, training, coaching, and developing team members while fostering a culture of accountability, engagement, collaboration, and continuous improvement.
- Setting clear performance expectations, providing regular feedback, recognizing achievements, and supporting career growth and development.
- Ensuring all team members comply with federal, state, and local regulations, as well as company policies, procedures, and safety standards.
- Maintaining exceptional housekeeping and laundry standards that consistently exceed guest expectations and support the hotel's quality and brand objectives.
- Conducting routine inspections of guest rooms, public areas, back-of-house spaces, equipment, and linen inventories to ensure cleanliness, presentation, functionality, and proper maintenance.
- Delivering personalized service by anticipating and fulfilling the needs of VIPs, returning guests, and IHG One Rewards members.
- Resolving guest concerns promptly, professionally, and with genuine care to ensure complete guest satisfaction.
- Managing inventories of housekeeping supplies, linens, and equipment to maintain appropriate stock levels while controlling costs, minimizing waste, and supporting sustainability initiatives.
- Overseeing lost-and-found procedures to ensure items are accurately documented, securely stored, and returned to their owners whenever possible.
- Developing and managing the department's annual operating budget, focusing on labor management, productivity, cost per occupied room, and overall financial performance.
- Monitoring departmental expenses, labor productivity, and inventory controls to maximize operational efficiency and achieve budget targets.
- Serving as Manager on Duty when required and performing other duties as assigned.
- Frequently stand, walk, and move throughout guest rooms and operational areas.
- Lift, carry, push, or pull items weighing up to 50 pounds.
- Operate housekeeping equipment and safely handle cleaning tools and supplies.
- Use computers, property management systems, housekeeping applications, and standard office equipment.
- Exceptional communication and interpersonal skills when interacting with guests, colleagues, vendors, and other stakeholders.
- Strong reading and writing skills to prepare reports, complete documentation, interpret operational data, and deliver training.
- Solid financial acumen, including budgeting, labor management, inventory control, profit and loss concepts, percentages, and variance analysis.
- Excellent problem-solving, organizational, coaching, motivational, and decision-making abilities.
- Flexibility to work evenings, weekends, and holidays as business needs require.
- FREE medical coverage and heavily subsidized dental, vision, and other insurance beginning the first of the month following your hire date.
- Complimentary chef-prepared meals in our Colleague Dining Room.
- Commuter Benefits Program with company-paid account administration fees to help reduce transportation costs.
- Exclusive IHG One Pass Travel Program , offering deeply discounted room rates at IHG hotels worldwide.
- 50% off food and beverage when traveling on eligible IHG One Pass rates.
- BenefitHub discounts with exclusive savings on shopping, entertainment, travel, fitness memberships, technology, restaurants, and more.
- Two weeks of paid vacation during your first year, with increases to your accrual based on your years of service.
- Wellness and Sick Time accrued each pay period based on the number of hours you work.
- Eleven paid holidays each year.
- 401(k) retirement plan with company matching.
- Paid parental leave to support growing families.
- Training, development, and career advancement opportunities with one of the world's leading hospitality companies.
Vacancy posted 1 day ago
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