Referral Coordinator

Job Posting

Founded in 1866, The Floating Hospital (TFH), is one of the last remaining charity hospitals in New York City. Our commitment is the same as it was more than 160 years ago: unrestricted healthcare to all who walk through our doors, regardless of immigration and insurance status, or the ability to pay. The Floating Hospital welcomes individuals of all ages, from infants, school age children (5+), youth and adults. TFH is a Federally Qualified Health Center and the largest provider to homeless families living in family shelters and domestic violence safe houses throughout all five boroughs.

• Maintain ongoing scheduling of referral appointments; tracking and appropriate documentation on referrals to promote staff awareness of the referral process.

• Ensure complete and accurate registration, including patient demographic and current insurance information.

• Assemble information concerning patient's clinical background and referral needs as per referral guidelines; provide appropriate information to supervisor and referring providers.

• Contact organizations and insurance companies to ensure prior approval requirements are met when needed.

• Review details and expectations about the referral with patients.

• If referral is emergent or urgent, referral request is processed by the Referral Coordinator or designee in the ECW same day or less than two business days.

• Be the point of contact for patients and families, which need answers for asking questions and concerns regarding referrals.

• Ensure that referrals are addressed in a timely manner; this shall not exceed 10 business days.

• Remind patients of scheduled appointments via mail or phone and to communicate this to Director of Registrations

• Maintain referrals logs on outgoing referrals and incoming consult reports.

• Follow up with specialist within two weeks of patient's appointment to ensure he/she has kept their appointment and request a copy of the consultation report.

• Ensure that the patient's primary care chart is up to date with information from specialist consult notes, related to their health.

• Establish and maintain relationships with identified outside referral providers, hospital, and clinics.

• All other duties assigned.

Requirements

• High school diploma/associate degree or an equivalent in training and/or experience; minimum of two years front desk/registration/referral experience; valid NY state drivers or non-driver ID/license.

• Strong customer care focus

• Effective verbal and written communication skills

• Teamwork orientation

• Organized and able to manage competing priorities

• Good judgment, resourceful in problem solving

• Knowledge of current health insurance plans and verification insurance eligibility

• Self-starter, self-motivated, patient, kind and efficient, especially during times when clients may be stressed

• Detailed-oriented and able to work with persons of diverse populations

• Able to take and follow through with delegated tasks and accountability

• A referral specialist must possess organizational and communication skills which must be prevalent in this individual. Must have a vast knowledge of databases.

• Knowledge of the New York City area; reliable; great work ethic; bilingual ability a plus.