Sales Development Representative

Job Description

About Resolve:

Resolve is leading the shift to autonomous enterprise operations.

Our Agentic Automation and Orchestration Platform enables IT, HR, and Operations teams to resolve requests and incidents autonomously across hybrid environments.

By unifying Knowledge, Automation, and Assist agents, we eliminate repetitive tickets, reduce alert noise, and deliver touchless resolution at scale.

Enterprises use Resolve to cut ticket volume by up to 90%, accelerate MTTR from hours to minutes, and reduce ITSM spend by as much as 40%.

With 5,000+ prebuilt automations and deep integrations across the IT ecosystem, teams scale without adding headcount.

Resolve is proud to be named a Visionary in the 2025 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms.

About The Role:

We’re looking for a driven, coachable Associate AE to engage IT leaders in the US. You’ll build pipeline through inbound and outbound efforts, qualify buying interest, run first meetings, and close smaller deals end to end.

This is a remote, US-based role. Candidates must be in the Central, Mountain, or Pacific time zone.

Responsibilities:

• Prospect and qualify target accounts and inbound leads to create sales-ready opportunities and hit quota
• Research accounts, map decision makers, and book meetings with IT leaders by phone, email, chat, and social
• Work with marketing on lead generation, account-based, and intent-based campaigns
• Run first meetings: uncover the prospect’s challenges and qualify fit before handing off to your Regional Sales Leader
• Close smaller deals directly when the opportunity calls for it
• Become a credible resource on IT automation for the prospects you work with
• Keep Salesforce accurate and give feedback that helps improve how the team works

Qualifications:

• 2+ years in sales development or inside sales at a B2B technology company
• Proven track record hitting measurable pipeline and conversion goals
• Comfortable engaging senior IT decision makers and handling objections
• Strong written and verbal communication
• Quick to pick up technical concepts
• Experience with Salesforce, Amplemarket and LinkedIn Sales Navigator
• College degree or equivalent work experience

What sets you apart:

• You’re coachable. You ask for feedback and act on it
• You want to grow, whether that’s toward an AE role or something bigger
• You’ve run discovery calls or closed deals on your own, or you’re eager to start

Compensation and Benefits

• Medical, dental, and vision insurance
• Strong company culture
• Autonomy and growth
• An open-minded environment that encourages innovation
• Salary range: $75-90K OTE