Medical Assistant, Internal Medicine

Medical Assistant

Mass General Brigham relies on a wide range of professionals to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Our practice is located in a state-of-the-art facility at 10 Members Way, Suite 500 in Dover, NH 03820. As an Internal Medicine office, we provide outstanding primary care and preventative health care to adult patients. We are seeking a full-time, 40-hour Medical Assistant with a schedule of Monday-Friday 8:30am-5:00pm. We welcome candidates with a background in patient care who are interested in joining our collaborative team! We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve. Primary care is all about relationship-building! We pride ourselves on our true patient-centered medical home model for our patient's care. The whole team really gets to know our patients to ensure that they are receiving exceptional, personalized care in a comfortable, friendly atmosphere. As true partners to our nurses and providers, our Medical Assistants get the opportunity to work autonomously to the top of their education/certification while also functioning as part of the collaborative team.

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Essential Functions:

• Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintains inventory of immunizations and check expiration dates.
• Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Qualifications:

Education: High School Diploma or Equivalent required

Associate's Degree Medical Assisting preferred

Can this role accept experience in lieu of a degree? No

Licenses and Credentials: Basic Life Support [BLS Certification] preferred

Certified Medical Assistant [National Certification] preferred

Experience: Direct MA experience or medical field work 1-2 years required

Strongly Preferred:

• Medical Assistant Course or diploma program or a minimum of 1 year professional experience
• National MA Certification via AAMA, AMT, NHA, or NCCT
• Epic experience
• Ambulatory/Outpatient experience
• Primary Care experience

Remote Type: Onsite

Work Location: 10 Members Way

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $20.48 - $24.94/Hourly

Grade: 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.