Concierge

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

The Target Pay Range for this position is $21.78-$26.63 hourly. The full Pay Range is $21.65-$31.44 hourly. hourly.

BENEFITS - because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU'LL MAKE:

As a Concierge, you'll be the welcoming face of BECU and the first connection members have with our organization. You'll create meaningful experiences by helping members navigate their financial journey, connecting them with the right resources, and ensuring every interaction feels personal, seamless, and supportive. Your ability to anticipate needs, provide guidance, and bring the BECU brand to life will help strengthen member relationships and contribute to an exceptional branch experience. Every day, you'll play a key role in creating a warm, efficient, and member-focused environment where people feel valued, informed, and empowered to achieve their financial goals.

WHAT YOU'LL DO:

• Create Exceptional First Impressions: Welcome members and visitors with prompt, friendly, professional service that makes every interaction feel positive and engaging.
• Guide the Member Experience: Manage branch traffic flow by understanding member needs and connecting them with the right team members and resources.
• Coordinate Appointments: Schedule, track, and support appointments for branch staff to help ensure a smooth and efficient member experience.
• Maintain a Welcoming Environment: Keep the lobby and refreshment areas clean, organized, stocked, and inviting for members and guests.
• Support Member Spaces: Ensure member-facing areas are functional, actively utilized, well-organized, and ready to support a positive branch experience.
• Promote Digital Banking Success: Demonstrate remote service capabilities and digital banking tools, helping members confidently access and use BECU's full range of self-service options.
• Be a Trusted Resource: Develop a strong understanding of BECU departments, services, and resources so you can confidently respond to member questions and connect them to the right solutions.
• Assist with Everyday Transactions: Support members with express services and routine transactions while delivering accurate and efficient service.
• Identify Opportunities to Help: Build knowledge of deposit and lending products and services so you can recognize member needs, recommend appropriate solutions, and educate members on available resources.
• Collaborate Across Teams: Partner with colleagues throughout the credit union to share information, coordinate efforts, and contribute to organizational success.
• Drive Continuous Improvement: Look for opportunities to enhance processes, service quality, and the overall member experience while supporting BECU's commitment to excellence.
• Contribute Where Needed: Take on additional responsibilities and projects that support team goals, member needs, and business priorities.

WHAT YOU'LL GAIN:

• Meaningful Member Impact: Build genuine relationships while helping members access solutions that support their financial well-being.
• Customer Experience Expertise: Strengthen your service, relationship-building, and communication skills in a highly visible member-facing role.
• Career Growth Opportunities: Gain exposure to a variety of financial products, services, departments, and career paths across BECU.
• Digital Banking Knowledge: Develop expertise in modern banking technology while helping members confidently embrace digital solutions.
• Collaborative Team Environment: Work alongside supportive teammates who share a commitment to exceptional member service and continuous improvement.
• Professional Development: Expand your problem-solving, organizational, and consultative service skills in a dynamic setting.
• Variety and Engagement: Enjoy a role where every day brings new interactions, challenges, and opportunities to make a difference.
• Purpose-Driven Work: Be part of an organization committed to serving members and local communities with integrity and care.

QUALIFICATIONS:

Minimum Qualifications:

• High school diploma or associated Certification (GED) required.
• Minimum one year of experience in sales oriented, financial or retail customer service environment required.
• Minimum one year of sales experience in a financial retail environment preferred.
• Proficient PC skills, with the ability to learn new software.
• Ability to work a shifting/flexible schedule; this requires evenings, nights or weekends.
• Additional hours as necessary to accomplish objectives, goals, and projects.
• Ability to sit or stand for periods of up to one hour or more.

Desired Qualifications:

• Excellent interpersonal skills to ensure member concerns are handled in a professional manner.
• Ability to work independently, and as a team member, while using discretion in decision making and sound judgment in problem solving.
• Good conceptual and problem-solving skills.
• Ability to analyze and identify member needs.
• Excellent organizational skills.
• Excellent verbal and written communication skills to effectively communicate.
• Ability to exercise confidentiality and discretionary judgment.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job. It's a chance to elevate your career, skills, and future while contributing to an exceptional member experience and the continued success of BECU.

Bring your passion for service, relationship building, and continuous improvement to a team that values your unique perspective and invests in your growth. At BECU, you'll have opportunities to learn, contribute, and make a meaningful difference every day.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

#BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.