General Manager

Job Details: Job Location: 747 - San Jose Sheraton - San Jose, CA, Position Type: Full Time, Salary Range: $175000.00 - $185000.00 Salary/year, Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well‑defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

ABOUT THE SHERATON SAN JOSE SILICON VALLEY

The Sheraton San Jose Silicon Valley, a Sheraton-branded hotel in the Marriott Bonvoy portfolio, is a Mediterranean-style, resort‑like property at 1801 Barber Lane in Milpitas, California, in the heart of Silicon Valley. Built in 1988 and renovated in 2015, the eight‑story hotel serves business, group, and leisure travelers drawn by the region's technology corporations, nearby Levi's Stadium, and California's Great America.

• Location: Milpitas, CA 95035, with easy access to Highways 101, 880, and 237 and close to Mineta San Jose International Airport, SAP Center at San Jose, and Silicon Valley University.


• Guest rooms: 229 guest rooms on eight floors, including connecting rooms and concierge/club‑level accommodations.


• Meeting and event space: approximately 9,200 square feet of indoor meeting space across 12 meeting rooms (largest room approximately 2,100 square feet), plus roughly 9,000 square feet of outdoor event space, onsite catering, AV capabilities, and a business center.


• Food and beverage: onsite restaurant, bar, room service, and gift shop.


• Amenities: outdoor pool, health club, complimentary transportation, laundry/dry cleaning service, multilingual staff, and paid onsite parking.


• Market: Silicon Valley demand driven by corporate and technology business, group and event business, sports and entertainment events, and leisure travel.

JOB SUMMARY

The General Manager of the Sheraton San Jose Silicon Valley is responsible for all aspects of operations at the hotel, day-to-day staff management, and the guest experience. He / She should be an ambassador for the Sheraton brand and the hotel within the Silicon Valley community. Provide leadership and strategic planning to all departments in support of DHM service culture, maximized operations, brand standards compliance, owner returns, and guest satisfaction.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Oversee all aspects of operations at the 229‑room hotel by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, human resources, food and beverage, budget and forecast management, rooms, housekeeping, banquets and catering, and maintenance.


• Provide the vision, leadership, and strategy to inspire your associates to deliver exceptional service and drive financial success. You have a strong hotel management background and an obvious passion for the hospitality industry. Your passion for service is contagious and you are a natural coach that loves to build effective teams and inspires individuals to do the best.


• Enable innovation and drive results. You execute successful sales and marketing campaigns, understand dynamic revenue management, and can drive profit to the bottom line through strong financial controls.


• Maintain compliance with Sheraton / Marriott brand standards, franchise requirements, and brand audits, and lead the hotel's guest satisfaction and quality scores.


• Build and maintain strong relationships with ownership, DHM leadership, and the Milpitas and greater San Jose business, corporate, and civic community.

QUALIFICATIONS:

EDUCATION & EXPERIENCE REQUIREMENTS

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred; an equivalent combination of education and experience will be considered.


• Minimum of 5 years of progressive hotel management experience, including at least 3 years as a General Manager or Hotel Manager of a full‑service, branded hotel of comparable size and complexity.


• Previous General Manager experience is essential.


• Experience managing a hotel with significant meeting, banquet, and group business.


• Experience with Marriott / Sheraton brand standards, systems, and loyalty program (Marriott Bonvoy) strongly preferred.


• F&B experience is a plus.

KNOWLEDGE, SKILLS & ABILITIES

• Strong and successful Owner Relations partnerships, including budget presentations, owner reporting, and capital planning.


• Proven financial acumen: P&L ownership, budgeting, forecasting, labor management, cost control, and revenue management.
  
• Demonstrated success in sales and marketing leadership with corporate, technology-sector, group, and event business.


• Ability to create and develop a dynamic, diverse, and engaged team, including succession planning, training, and associate retention.


• Working knowledge of California employment and labor law, health and safety requirements, and any applicable collective bargaining or union environment.


• Excellent communication, negotiation, and relationship-building skills; ability to represent the hotel with executives, clients, and community partners.


• Proficiency with hotel property management, revenue management, and Microsoft Office systems.


• Commitment to guest service, brand standards, and a safe, secure property.


• Local Silicon Valley / Bay Area market knowledge and relationships, preferred.


• Willingness to work a flexible schedule, including evenings, weekends, and holidays, with availability for on-call needs, as the hotel operates 24 hours a day, 7 days a week.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear.


• The employee frequently is required to use hands to finger, handle, or feel objects, or telephone.


• The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

Benefits

• 401(k)


• Disability insurance


• Employee assistance program


• Health insurance


• Life insurance


• Paid time off


• Room Discounts


• Employee Food and Beverage Discounts

EEO

Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.