General Manager

As a General Manager with Prosegur, you will lead the financial, operational, and commercial performance of an assigned market or portfolio of client accounts. With full profit and loss (P&L) accountability, you will drive profitability, strengthen client relationships, develop high-performing teams, and identify opportunities for business growth.

Working closely with regional leadership and cross-functional partners, you will execute business strategies that improve operational efficiency, control labor costs, protect profit margins, and deliver consistent service excellence. This position requires strong financial discipline, commercial awareness, and the ability to translate business objectives into measurable results.

In This Role, You Will

• Lead assigned security operations to achieve financial, operational, and client service objectives.
• Maintain full P&L accountability, including revenue, expenses, labor costs, profitability, and margin improvement.
• Develop and execute business plans, budgets, and forecasts aligned with company objectives.
• Monitor financial and operational KPIs, identify performance gaps, and implement corrective actions.
• Oversee staffing, scheduling, overtime, and labor utilization to maintain efficient and profitable operations.
• Build strong client relationships, resolve service concerns, and drive customer satisfaction and contract retention.
• Identify opportunities for organic growth, contract expansion, and new business development.
• Lead, coach, and develop operational leaders while establishing clear performance expectations and accountability.
• Partner with Talent Engagement and Human Resources on workforce planning, recruitment, employee development, and retention.
• Ensure compliance with contractual requirements, security licensing, applicable laws, and company policies.
• Oversee site performance, operational audits, new account implementations, and contract transitions.
• Collaborate with Finance, Payroll, and other departments to strengthen financial controls and operational efficiency.
• Present financial results, operational performance, business risks, and strategic recommendations to regional leadership.
• Promote a culture of safety, accountability, employee engagement, and continuous improvement.

Experience & Qualifications

• High School Diploma or GED equivalent required.
• 5+ years of progressive management experience in security services, contract staffing, facility services, or a similar labor-intensive industry.
• Experience managing multi-site operations, client accounts, and large employee populations.
• Strong financial acumen with demonstrated P&L ownership, budgeting, forecasting, and margin management.
• Proven ability to manage labor costs, improve operational efficiency, and deliver profitable business results.
• Experience developing client relationships, driving retention, and identifying commercial growth opportunities.
• Strong leadership skills with experience building, coaching, and managing operational teams.
• Knowledge of workforce management, contract administration, regulatory compliance, and security operations.
• Excellent strategic planning, analytical, problem-solving, negotiation, and communication skills.
• Proficiency in Microsoft Office, financial reporting tools, and workforce management systems.
• Ability to manage competing priorities, make sound business decisions, and deliver measurable results.
• Willingness to travel within the assigned market or region as business needs require.
• Ability to successfully complete applicable background screening and other employment requirements.

Join Our Team

At Prosegur, we believe in supporting our employees both at work and beyond. We offer a competitive benefits package designed to support your health, well-being, and future. Benefits may vary based on position, location, and eligibility, with additional details provided throughout the hiring process.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

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