Inside Technical Sales Engineer

Inside Technical Sales Engineer

100% on-site position

On behalf of our client, GMM Pfaudler , we are seeking an Inside Technical Sales Engineer to join their commercial team at the company’s manufacturing facility in Rochester, NY.

Company Overview

GMM Pfaudler is a global industrial machinery manufacturer that designs, manufactures, installs, and services corrosion-resistant equipment and complete chemical process systems for industries such as chemical, pharmaceutical, food & beverage, oil & gas, and others. The company’s subsidiary in North America,

GMM Pfaudler US Inc, is a leading supplier of highly engineered glass-lined critical equipment and process systems for global energy, chemical and industrial markets. The US headquarters are at the manufacturing facility in Rochester, NY.

Position Summary

Experience and success could lead to opportunities for growth potential. The primary role is for sale of Aftermarket (AM) parts, to provide customer service, and to be a technical resource to achieve the Sales targets for the Rochester, NY division, and is responsible for actively driving and managing the technology evaluation stage of the sales process. Working in conjunction with the sales team as the key technical advisor and product advocate, the Inside Technical Service Sales Engineer must be a self-motivated person who desires to work in a fast-paced and results-oriented environment. Must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction through all stages of the sales process. The Inside Technical Sales Engineer must be able to establish and maintain strong relationships with sales, manufacturing, and customers throughout the sales cycle.

Essential Duties & Responsibilities

• Work directly with customers and the field sales force for their technology inquiries.
• Review customer inquiry specifications and communicate with the customer to determine customer needs.
• Articulate technology and product positioning to both business and technical users.
• Customer communications/support throughout the proposal stage, order stage, and post-order follow-up/support.
• Listen, understand, and convey customer requirements.
• Prepare cost estimates and develop technical proposals.
• Work with engineering and procurement for continuous design and cost improvements.
• Complete preliminary technology designs and calculations along with cost and schedule estimates and develop proposals to secure orders.
• Maintain accurate records of target accounts, opportunities, quotes, and projects, and maintain contacts and correspondence in company-approved databases.
• Review customer orders and terms and conditions for accuracy and conformance with corporate guidelines and business practice.
• Enter orders into the business system.
• Set up and maintain customer electronic and/or paper files.
• Possible occasional travel to customer sites to promote sales, review applications and proposals, and to close orders.
• Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
• Maintain professional business relationships within target accounts.
• Provide status of ongoing projects and future projects.
• Identify customers' needs and sales opportunities to help future growth.
• Work with manufacturing representatives on Pfaudler products and inquiries.
• Work closely with the Operations Department to monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Complete post-project reviews for knowledge of process design changes or improvements necessary for the system and leverage this knowledge for future proposals and orders.
• On a monthly basis, rotate after-hours and weekends 24/7 for emergency coverage, customer orders, and technical requests as needed.

Position Highlights:

• GMM Pfaudler offers a competitive compensation package and full benefits including Medical, Dental, Vision, Life Insurance and Disability coverage, a 401(k) Plan with employer match and safe harbor contribution, as well as Vacation, Holidays, Tuition Reimbursement and professional development opportunities.
• Excellent career opportunity with a growing company and with an ambitious vision and a strong market position.
• An informal and open organizational culture with direct and short communication lines.

Candidate Profile

• B.S. degree in Chemical, Mechanical or Materials Engineering.
• Must possess at least 1-3 years’ related technical experience. Chemical industry experience is desirable. Previous sales experience is preferred.
• Equivalent combination of a technical Associate's Degree and relevant industry experience will also be considered.
• Must have good communication skills, written and verbal, be a self-starter, able to multitask, well organized, and work autonomously. Proficient in Word, Excel, and PowerPoint.
• Ability to travel occasionally by car or air to customer sites (estimated travel 10%).
• Ability to read, interpret, and understand technical documents for industrial equipment such as equipment drawings and data sheets, customer specifications, and operating and maintenance manuals.
• Ability to compose technical documents including customer proposals and routine reports and customer correspondence.
• Ability to speak effectively with a single customer or small customer groups either over the phone or for customer presentations.
• Ability to calculate figures and amounts such as costs, discounts, interest, commissions, proportions, percentages, area, circumference, volume, temperature, pressure, and convert between American and SI units.