Help Desk Specialist

We are looking for a Service Desk Analyst 1 to provide first-level technical support to internal employees, contractors, and interns. The role involves troubleshooting hardware, software, Microsoft 365, mobile devices, VPN, Citrix, and enterprise applications in a ServiceNow-driven environment . Key Responsibilities Troubleshoot Windows 10/11, Microsoft 365, laptops, desktops, mobile devices, printers, and peripherals Support ServiceNow incidents, requests, and knowledge management Assist with password resets, MFA, account management, and access provisioning Provide support for Microsoft Entra ID, Intune/MDM, Citrix, VPN, and remote access Deliver professional customer service and remote technical support Document issues, resolutions, and follow established SLAs Escalate complex issues and collaborate with other IT teams Participate in projects, testing, documentation, and continuous improvement Participate in a rotating after-hours on-call schedule Required Qualifications 2+ years of experience in Service Desk, Help Desk, Desktop Support, or similar IT support Strong troubleshooting, communication, and customer service skills Working knowledge of Windows 10/11 and Microsoft 365 Experience with ServiceNow or similar ITSM platforms Knowledge of MFA, account management, VPN, and basic networking Valid driver's licenseAbility to work in a hybrid environment Preferred Experience with Intune/MDM, Citrix, Microsoft Entra ID CompTIA A+/Network+/Security+, Microsoft, or ITIL certifications Experience supporting enterprise or utility environments Important: Candidates must reside within a 60-minute commute of Topeka, KS , attend an in-person interview, and be available for onsite onboarding/training. #J-18808-Ljbffr iDataLytics