Service Desk Technician (Tier 1)
$16 - $18 per hourFull-time
Logicalis, Inc.
Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and Responsibilities
- Provides support via phone, e-mail and chat to employees of corporate clients.
- Assists users in troubleshooting Outlook.
- Provides support for Microsoft Operating Systems (Windows7, Windows 10).
- Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
- Provides support for mobile devices including configuration and email sync.
- Handles 50-60 issues per day efficiently and appropriately.
- Maintains regular and punctual attendance.
- Utilizes Active Directory database to reset network passwords.
- Assists users in adding and changing network printers.
- Provides technical support for VPN connectivity issues.
- Controls user's computers utilizing remote access tools.
- Troubleshoots remote access connectivity problems.
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with client service expectations.
- Trade School Certificate or Associate Degree in related field.
- 1 year experience in call center or service desk environment.
- Knowledge of various PC hardware and software applications including:
- Effective troubleshooting and documentation skills
- Experience navigating a knowledgebase
- Proficient use of Microsoft Office applications.
- None
- Strong technical and client interaction skills.
- Self-starter with excellent organizational, administrative and interpersonal skills.
- Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
- Excellent oral, written, technical, and business communication skills.
- Ability to multi-task and work in fast paced environment.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Service Desk Technician (Tier 1) in Downers Grove, IL vacancy
$55k - $65k
A technology support firm in Lemont, Illinois is seeking a Technical Support Specialist to provide Tier-1 assistance for user accounts and IT resources. You will help users with signups, troubleshooting operating systems, and maintaining records. Candidates should have...SuggestedContract work$16 - $18 per hour
...and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This... ...field. Experience / Technical Requirements: ~1 year experience in call center or service desk environment. ~ Knowledge of various PC hardware...SuggestedHourly payFull timeWork at officeLocal areaRemote work- ...Million Dollar Contract by State of Illinois for IT Professional Services Established in 1994, Alert IT Solutions, Inc. is a... ...agencies. Please learn more about us on Job Title: Tier 1 Help Desk / Application Support Specialist Location: Alert IT Solutions...SuggestedContract work
- AIS, Inc. is looking for a dependable Service Technician T1 in Villa Park, Illinois. The role is pivotal in providing front-line client support by resolving end-user issues efficiently. Your responsibilities will include managing service issues, documenting tickets and...Suggested
$19 - $30 per hour
...Description Description: Note: Looking for local candidates in Los Angeles, San Diego, or Southern California. Small Cell Technician – Tier 1 (Entry-Level) Overview: The Small Cell Tier 1 Technician supports installation and maintenance of small cell...SuggestedLocal areaShift workNight shift- A technology services provider in Naperville is seeking a Tier 3 Service Desk Engineer to deliver expert technical support. This role involves handling complex issues, mentoring junior staff, and participating in IT projects. Required qualifications include significant...
- Medasource is looking for a Level 1 Service Desk Agent primarily remote for a 22-week contract. This role is crucial to ensure efficient IT support for healthcare professionals during a time of growth and system transitions. The ideal candidate possesses strong problem...Remote jobContract work
- ...testable requirements. This role is the primary BA on a professional services project, working closely with the engineering manager,... ...improvements Requirements: • 5+ years as a BA/Technical BA • 1+ year in manufacturing, specifically B2B OEM (hard requirement);...
Insight Global
Downers Grove, IL3 days ago - ...Specialist in Westchester, Illinois. The role involves providing Tier 2 technical support for Follett's integration ecosystem. Responsibilities... .... The ideal candidate will have a Bachelor's degree and 1-3 years of experience with LMS platforms. This position offers a...
- ...Mission-Critical Support The System Support Technician is the go-to force for Tier 1-2 technology support, keeping teammates productive across hardware... ...core enterprise systems. This role exists to restore service fast, elevate the user experience, and strengthen reliable...Work at officeWork from home
LSC - Helping Credit Unions Compete
Naperville, IL1 day ago $55k - $65k
...a key member of a 10–12‑person service department, you’ll be responsible... ..., effectively, and with top‑tier customer service. We’re looking... ...ticket that comes across your desk. You also have the communication... ...Field Techs 2-4 Other Remote Techs 1 Escalation Tech / Team Lead...Work at officeLocal areaRemote workNight shiftAndromeda
Lockport, IL1 day ago$32 - $37 per hour
...an alternative application process. Help Desk Technician I Oak Brook, IL, US 3 days ago... ...organization, ensuring a high level of customer service, quick response times, and efficient issue... ...oral and written communication skills. 1-3 years of helpdesk or IT support experience...Hourly payWork at officeLocal areaRemote work3 days per weekWilldan
Oak Brook, IL4 days ago$20.33 - $21.6 per hour
...and user accountsEscalate complex issues to Tier 2 or IT Manager as neededTrack, update,... ...degree or IT certifications (A+, Network+)1–2 years experience in desktop/helpdesk supportKnowledge... ...365, ticketing systemsStrong customer service and communication skillsFamiliarity with...Full timeWork at officeRemote workFlexible hoursNorthern Illinois Food Bank
Geneva, IL4 days ago$55k - $65k
...of foodservice. The End User Support Technician provides first-line entry level basic to... ...other technical infrastructure. Act as tier-1 and tier-2 IT support as required for local... ..., assign, and monitor tickets in the service desk queue. Prioritize the workload based on...Work at officeLocal areaRemote workFlexible hoursWeekend workMarmon Holdings, Inc.
Carol Stream, IL4 days ago$16 - $18 per hour
...knowledge of troubleshooting and customer service skills will bring you success. TOGA... ...working in a call center or help desk environment preferred · Experience in data... ...systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations....Work at officeWeekend workWeekday workTOGA Technology
Naperville, IL17 days ago$73.44k - $98.1k
...technologies ensures that we remain at the forefront of the Energy-as-a-Service sector. We believe in growth—not just for our business, but for... ..., Construction Management, or related technical field. 1-3 years of commissioning or related field experience with mechanical...InternshipWork at officeRemote work$73.44k - $98.1k
Overview The IS Technical Services Building Systems Analyst I (BSA I) is member of the IS Technical Services (TS) team, with an engineering... ...Engineering, Construction Management, or related technical field. 1-3 years of commissioning or related field experience with...InternshipWork at officeRemote work$55k - $65k
...motivated and talented technical support individual to provide Tier‑1 technical support assistance to its users, particularly for accounts... ...Computing teams and will help users efficiently use our IT services and computer resources. Responsibilities Assist users with...Contract workTemporary work2 days per weekTech Army
Lemont, IL4 days ago$87k - $95k
Business Systems Analyst- Business Services Job Category : Staff Requisition Number : BUSIN004258 Posted : January 8, 2026 Full-Time Locations Showing 1 location Arizona Campus 19555 N 59th Ave. Glendale, AZ 85308, USA Arizona Campus 19555 N 59th Ave. Glendale, AZ 8...Full timeTemporary workWork at officeLocal areaFlexible hoursShift work- ...construction leaders within Power Construction, Palmer is a professional services consulting firm helping organizations integrate people, processes... ...while accommodating client-specific needs. QUALITIES FOR SUCCESS 1. Client-focused and relationship-driven mindset 2. Strong...For contractorsLocal area
- A health service provider is seeking an IT Field Service Specialist to provide support across multiple clinics. The role involves managing... ...satisfaction. Candidates should have at least a High School Diploma and 1 year of ITSM experience, with strong troubleshooting skills....
- ...will play a key role in maintaining operational efficiency and delivering excellent internal customer service across the organization. Key Responsibilities Provide Tier 1-2 technical support for desktops, laptops, mobile devices, printers, and peripherals Troubleshoot...Full timeWork at officeRemote work
- Technical Director Assistant - Play 1 - East JobID: 10731 Essential Functions and Responsibilities Supervise all elections and certify the results to the Assistant Principal for Student Services (APSS). Approve all candidates for each club office before elections. Students...Work at officeNight shift
- AIS, Inc. is looking for a Service Technician T2 in Villa Park, IL, to join our Service Delivery team. This role focuses on resolving... ...service continuity for clients. You will oversee Tier 2 service issues, support Tier 1 technicians, and manage client communication. Ideal...
$70k - $85k
...people, a winning culture and a differentiated service offering in the marketplace. Join us today... ...company by Inbound Logistics and a Top Tier Service Carrier by Mastio, Roadrunner is... ...make a difference, and they make us the **#1 Top Workplace** in the area. #J-18808-...Work at office3 days per week$91k - $130k
...your career. We are a transportation asset services and management company with roots dating... ...00 preparation and submissionComplete EEO-1 and state/federal pay reporting and filingsComplete... ...-year fundingProvides paid vacation time (tiered based on tenure), as well as personal time...Contract workSummer workWork at officeLocal areaImmediate startSasser
Oak Brook, IL23 hours ago$91k - $130k
...your career. We are a transportation asset services and management company with roots dating... ...preparation and submission Complete EEO-1 and state/federal pay reporting and filings... ...funding Provides paid vacation time (tiered based on tenure), as well as personal time...Contract workSummer workWork at officeLocal areaSasser
Oak Brook, IL1 day ago- ...Job Title: Business Analyst - Mobile Applications Location: Lisle, IL Onsite/ Remote: Day 1 Onsite at customer location Key Responsibilities Business Requirement Analysis Gather, analyze, and document business requirements for mobile applications....Remote work
Yantran LLC
Lisle, IL6 hours ago $23 - $30 per hour
Overview The IT Field Service Specialist provides support to multiple... ...Minimum Experience Required: 1+ years’ work experience in an... ...(ITSM) role such as help desk tech support. Preferred: 2+... ...certifications, Cisco Certified Technician, Google IT Support Professional...Hourly payWork experience placementWork at officeRemote workMonday to Friday$65k - $80k
...maintaining forecasts, executing planning activities, and providing data-driven insights to help achieve revenue goals. Candidates should have 1-3 years of CPG experience, strong analytical skills, and a bachelor's degree in a relevant field. A competitive compensation package,...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Technician (Tier 1). Be the first to apply!
Related searches
- application support technician Downers Grove, IL
- help desk assistant Downers Grove, IL
- technical associate Downers Grove, IL
- tech aide Downers Grove, IL
- technical support analyst Downers Grove, IL
- help desk technical support Downers Grove, IL
- technical support specialist Downers Grove, IL
- technical support associate Downers Grove, IL
- service desk assistant Downers Grove, IL
- technical assistant Downers Grove, IL