Utilities Control Center Operator

Utilities Control Center Operator

First review of applications will be on Monday, March 9, 2026, then weekly thereafter until filled. A Utilities Control Center Operator, under direct supervision, is responsible for learning how to monitor and operate the Supervisory Control and Data Acquisition (SCADA) system in the recording and regulating of water distribution and the monitoring and recording of natural gas usage and wastewater flow. Additionally, incumbents will be responsible for receiving after-hours calls from City of Mesa customers, responding to their inquiries, and dispatching appropriate personnel as required. When handling calls, an employee must make determinations and decisions regarding the urgency of the problem, the appropriate City department to handle the problem, and stand-by-duty personnel to be contacted. This class performs related duties as required.

Employees in this class may be required to work varying shifts, weekends, and holidays. This class is distinguished from the Utilities Distribution Controller class by its status as a trainee class in which incumbents learn the duties of a Utilities Distribution Controller. The Utilities Control Center Operator receives close-to-general supervision from the Utilities Control Center Supervisor and/or the Utilities Distribution Shift Leader, who review the employee's work through work in progress, meetings, and by the evaluation of results achieved. Employees in this class will be eligible to progress after one year of service by noncompetitive promotion to the classification of Utilities Distribution Controller. Promotion is accomplished after successful completion of on-the-job training, achievement of successful performance evaluation, and completing initial City probation. An incumbent who fails to complete the training and noncompetitive, criteria-based promotion within two years of hire may be transferred, demoted, or terminated. This class is FLSA nonexempt.

Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required. Graduation from high school or GED. Some (6 months - 1 year) full-time employment in at least one of the following: water supply system, water distribution system, natural gas distribution system, wastewater system, electric distribution system, or closely related operation.

Special Requirements. Must possess a Grade 1 (or higher) Water Treatment System Operator or Water Distribution System Operator certification from the Arizona Department of Environmental Quality (ADEQ) or equivalent certification from another state through reciprocity with Arizona by application date. Certification through reciprocity must be obtained within three months of hire or promotion. Must obtain Grade II Water Treatment System Operator or Water Distribution System Operator certification from the ADEQ within 24 months of hire or promotion. Must obtain certification as a gas system operator in accordance with 49 Code of Federal Regulations (CFR) within one year of hire or promotion date.

Substance Abuse Testing. This class is subject to Department of Transportation (DOT) drug and alcohol testing to comply with DOT Pipeline and Hazardous Materials Safety Administration (PHMSA) regulations 49 CFR Part 199.