Director of Operations

Overview Director of Operations to lead and transform Ethnix Group’s warehouse, logistics, fulfillment, and 3PL operations across all business units and locations. Own the company’s operational infrastructure, driving efficiency, scalability, and service excellence while building systems and processes to support growth as a full-service distribution, 3PL, and ecommerce fulfillment partner. Responsibilities Own and lead the full scope of Ethnix Group’s operations, including warehouse management, transportation, logistics, inventory control, 3PL services, and ecommerce fulfillment across all locations and business units. Design, build, and implement scalable operational systems and SOPs that position Ethnix as a premier distribution and fulfillment partner for current and future customers. Develop and execute the company’s 3PL services strategy, including warehousing, pick-and-pack, order fulfillment (FTL, case-level, and unit-level ecommerce), storage, and value-added services. Lead route optimization initiatives to maximize fleet utilization, reduce cost per delivery, improve on-time delivery rates, and support expansion into new territories. Drive technology implementation across operations, including WMS upgrades, TMS deployment, barcode/scanning infrastructure, and ecommerce integration platforms. Establish and monitor operational KPIs including perfect order rate, picking accuracy, on-time delivery, dock door utilization, space utilization, warehouse productivity, receiving cycle time, fleet asset utilization, and cost-to-serve metrics. Build and lead the operational onboarding process for new brands and customers, ensuring seamless integration of storage, inventory management, order fulfillment, and shipping logistics. Manage and optimize all warehouse operations including receiving, put-away, storage, picking, packing, shipping, and cross-dock activities across temperature-controlled and ambient environments. Oversee the transportation department, including fleet management, driver operations, delivery scheduling, DOT compliance, and carrier relationship management. Partner cross-functionally with Commercial, Finance, HR, IT, and Customer Success teams to ensure operational plans are aligned with commercial goals and fully resourced. Lead, coach, and develop the operations leadership team including Warehouse Managers, Transportation Supervisors, Inventory Coordinators, and Fulfillment Leads while building a strong internal talent pipeline. Develop and manage operational budgets, capital expenditure plans, and cost optimization initiatives with full ownership of operational P&L performance. Ensure full compliance with OSHA, DOT, FDA, food safety (SQF/GMP), and all applicable federal, state, and local regulations across all facilities and transportation operations. Drive continuous improvement initiatives using industry methodologies to eliminate waste, reduce errors, and increase throughput. Own operational reporting and analytics, providing clear visibility on performance, trends, capacity planning, and strategic recommendations to the CEO and leadership team. Evaluate, negotiate, and manage relationships with third-party carriers, equipment vendors, technology providers, and service partners. Lead facility planning and expansion efforts, including layout optimization, capacity modeling, and capital investment recommendations to support growth. Meet predictable attendance, punctuality, and physical demands of the position in compliance with Ethnix Group’s policies and performance expectations. Organizational Responsibilities Follows established policies and procedures, ensuring compliance with regulatory requirements and reporting violations to appropriate individuals. Practices proper safety techniques and reports safety issues promptly. Identifies areas for improvement to enhance efficiency, profitability, and productivity. Keeps abreast of technology, logistics tools, processes, and standards by training and external sources, applying knowledge to responsibilities. Work Details Work Hours: Full-time exempt. Hours vary by site and shift. Availability to work on weekends when scheduled. Ability to perform essential functions unaccompanied. Language, Math, and Reasoning Skills Language: Ability to read, write, and communicate effectively in English. Bilingual (Spanish/English) strongly preferred. Math: Ability to interpret operational data, cost analyses, and financial reports; perform typical arithmetic. Reasoning: Strong analytical and problem-solving skills; ability to adapt to shifting priorities and work independently; assess client needs and provide logistics solutions. Computer Skills WMS experience (e.g., HighJump/Korber). TMS and route optimization tools (SAMSARA). Excel and data analysis, including pivot tables and dashboards. ERP systems (SAP). Familiarity with ecommerce fulfillment platforms/integration tools (Shopify, ShipStation, or similar). Microsoft 365, Outlook, Teams; ability to build executive presentations (PowerPoint). Certificates and Licenses Current valid driver’s license required. Forklift certification preferred. OSHA 30-Hour certification preferred. Supervisory Responsibilities This role has significant supervisory responsibilities, directly managing the Operations and Logistics department and developing a high-performing team. Work Environment and Physical Demands Work environments include office, warehouse, truck yard, and transportation settings with exposure to equipment and variable conditions. Reasonable accommodations available. Physical demands include lifting up to 50 pounds alone and 100 pounds with assistance, in addition to frequent standing, walking, and climbing. Equal Opportunity and Compliance Ethnix Group is an equal opportunity employer. All candidates must pass an extensive background check. We are committed to an inclusive environment. Pre-employment screening complies with applicable laws. #J-18808-Ljbffr Ethnix Group