Information Technology Specialist II

Summary

The Information Technology (IT) Specialist II is responsible for providing advanced technical support and assistance to court staff and judicial officers. The incumbent performs a variety of IT-related tasks including hardware and software installation troubleshooting and maintenance. The IT Specialist II ensures compliance with appropriate guidelines policies and approved internal controls. This position reports directly to the IT Manager.

Duties

• Oversee network support activities such as cabling first-level troubleshooting and maintaining network security. Perform data backups and disaster recovery operations.
• Administer and maintain the courts server infrastructure including Active Directory email servers and file servers ensuring high availability and performance.
• Monitor network performance and troubleshoot connectivity issues optimizing network infrastructure for optimal speed and reliability.
• Manage and coordinate IT projects ensuring minimal disruption to court operations. Develop plan and implement automation improvements.
• Install configure update and repair computer hardware and peripherals including desktops laptops mobile devices printers scanners and multi-function devices.
• Configure and install IP telephones provide basic IP telephone system support and manage video teleconferencing equipment.
• Respond to help desk calls emails and web requests resolving issues in a timely manner or escalating them as needed. Provide second-level technical support to court staff including judges chambers staff and Clerks Office staff.
• Provide hands-on support for courtroom and conference room audio-visual (AV) equipment. Assist with the maintenance of evidence presentation equipment.
• Troubleshoot and resolve technical issues with courtroom technology including AV equipment presentation systems and recording devices ensuring proper operation.
• Provide support and knowledge for an array of Microsoft Office and Adobe applications in an Office 365 environment. Evaluate test and implement new operating systems off-the-shelf and locally developed software workstation hardware and mobile devices.
• Provide ad hoc end-user training on software applications and hardware. Develop and maintain documentation for local software applications procedures and systems.
• Create and maintain documentation and guidelines for hardware software processes and procedures. Ensure compliance with the Guide to Judiciary Policy applicable Judiciary IT policies and procedures and internal controls guidelines.
• Provide guidance and mentoring to junior IT staff assisting them with technical challenges professional development and skill enhancement.
• Maintain a developed understanding of the latest trends and technologies in the IT field.
• Provide backup coverage for IT staff as required.
• Perform other duties as assigned.

Requirements

Conditions of employment

• Employees must be United States citizens or eligible to work in the United States.
• Employees will be hired provisionally pending the results of a background investigation.
• Employees are required to adhere to the Code of Conduct for Judicial Employees.
• Employees are required to use Electronic Fund Transfer (EFT) for payroll deposit.

Qualifications

Applicants must possess a minimum of three (3) years of specialized experience in systems administration network operations and end-user support. Experience should include hardware management routing and switching Windows server administration Active Directory network diagnostics data backup and disaster recovery and enterprise troubleshooting. Experience with Microsoft 365 virtualization technologies backup solutions and IT project implementation is highly desirable. Candidates must demonstrate strong analytical organizational interpersonal and communication skills and be capable of explaining technical concepts to users with varying levels of technical expertise. Experience working in or with the Federal Government is preferred.

Other Requirements: The incumbent must be detail-oriented and possess strong problem-solving skills; able to communicate accurately effectively and timely with colleagues senior executives and across agencies; and highly skilled in the use of automated systems and software including word processing spreadsheets and databases.

Education

Applicants must possess a high school diploma. A bachelors degree in computer science information technology telecommunications management information systems or a related field is preferred. Desired certifications include CompTIA A Network and Security Microsoft 365 or Windows Server certifications Veeam or equivalent backup administration certifications and ITIL Foundation.

Additional information

• Travel between geographical divisions is required to interact with judges and staff evaluate current systems identify issues and oversee AV projects. Travel between Federal Districts may be required to support future shared services with partner Districts.
• Limited situational telework may be available per policy at the discretion of the Clerk of Court.
• Positions with the U.S. District Court Clerks Office are Excepted Service appointments. Excepted service appointments are at-will and can be terminated with or without cause by the Clerk of Court.

The U.S. District Court is an Equal Opportunity Employer.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

IC