Patient Registrar

Patient Registrar

Location: Flushing, New York

Schedule: Onsite; 9a-5p/10a-6p

Contract: 26W

Minimum knowledge of position's principles, techniques, practices and procedures, skills and prior experience required to perform the job. Includes: machinery, tools or equipment used; physical demands; unusual working conditions

A working knowledge of medical practice systems and office computer technology (Microsoft Word, Excel, PowerPoint, Outlook).

Key Responsibilities

• Schedules surgical and non-surgical
• Check out patients from the practice with follow scheduling procedures/testing up appointments, radiologic testing, and any additional consults requested by the provider.
• Schedule patients for surgery in a timely fashion, utilize block time efficiently, schedule pre op and specialty clearances.
• Ensures pre-operative clearances are obtained, fax all pertinent paperwork to the OR as well as give it to the provider for their review.
• Schedule all 1st post-operative appointments for all surgical cases scheduled.
• Ensure all tasks are completed or in progress by the end of the business day.
• Adhere to scheduling guidelines and NO SHOW/CANCELLATION policy set forth by the practice.
• All EHR tasking/quick notes are accurately documented and provided to appropriate parties in real time.
• Demonstrates knowledge of the scheduling software.
• Monitors physician schedules to ensure the rescheduling of office appointments to accommodate surgical bookings.
• Ensures full utilization of OR block time and communicates the release of time to the manager, as per the practice guidelines.
• Adheres to the OR scheduling escalation process set forth by the practice.
• Communication
• Ensures proper communication to the provider and patient with complete and accurate information.
• Demonstrates effective interpersonal skills in developing relationships with internal and external customers.
• Administrative/clerical support
• All patient phone calls are to be answered in a courteous and professional manner and/or returned by the end of the business day.
• All phone calls are to be answered within three rings.
• Adheres to practice policies and procedures.
• Maintains administrative and clinical calendars as assigned.
• Performs schedule changes and to open and/or close the schedules for assigned provider in the scheduling system.
• Picks up and delivers reports, forms, computer runs lab specimens, applications, messages, etc. as required.
• Prepares physician forms/applications including but not limited to, credentialing applications, etc. as required for physician signature.
• Financial Performance
• Ensure all guidelines for notifying billing of scheduled patient appointments are adhered to.
• Ensure all guidelines for notifying precertification specialist of scheduled procedures and surgeries are adhered to.
• Facilitate all radiologic and/or surgical procedure peer to peer requests between the appropriate practice staff and insurance company.
• Service Excellence
• Treat the people we serve as guests including, patients, co-workers, providers and all visitors.
• Show commitment to co-workers.
• Maintain a safe and clean environment.
• Respect the privacy of all patients.
• Confidential information handled with discretion and sensitivity.
• Provides coverage for all sites
• Flexible to work at multiple locations while multiple operations as needed.
• Practitioners performing various duties, as part of the NYPMGQ.
• Reports malfunction of equipment to supervisor immediately.
• Develops and maintains a high level
• Displays courtesy, tact and diplomacy when dealing with staff, colleagues, superiors, patients, hospital visitors, vendors, representatives of other institutions and government regulatory agencies.
• Offers to assist those mentioned in "a" in attaining their goal(s) or completing their task(s) whenever possible, or, if unable, obtains appropriate assistance.
• Performance other related duties as required.