Personal Lines Account Manager

Benefits:

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

SUMMARY

Responsible for making a positive and professional impression on people who call and/or visit our agency, focusing on friendly, efficient, and prompt service.

Provide comprehensive consultative sales and service experiences to existing Personal Lines Clients and prospective new clients by writing, maintaining, expanding, and servicing accounts.

Maintain excellent relationships with clients, account managers, other account executives, producers, and companies.

Execute agency workflows and work politely with other agency personnel, prospects, clients, and insurance company team members.

Demonstrate leadership among fellow employees as opportunities allow.

Engage in activities to encourage relationships and referral business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receive incoming inquiries from clients via phone calls, email, or fax.

Process information as outlined in PL Procedures Manual meeting insurance company requirements, agency coverage standards and proper documentation in agency computer system

Obtain updated contact information on every contact including address, phone numbers and email addresses.

Document updated information in agency computer system and other systems as needed

Maintain your agency management system home screen that houses all client activity, as well as your Outlook inbox, in a timely and organized manner – report to Personal Lines Manager should your workload fall behind

Review current coverage and premiums on renewal business

Endorse, requote, remarket, upsell when applicable

Manage accounts holistically by looking for account rounding opportunities – discuss, quote, offer, sell to existing renewal client

Offer up discussions regarding CL business, Farm/Ag & Life accounts to shed light on cross-departmental opportunities – refer to proper department

Obtain referral prospects from existing clients – enter in agency management system and refer to appropriate staff members for contact

Process and issue new policies for insureds (typically for friends & family or if no producer is available) – this includes gathering information on appropriate forms, preparing quotes, obtaining signed applications, collecting down payments, and transmitting new policy information to insurance companies

Provide information to banks, mortgages, and car dealers, as requested by insureds

Receive claim information from insureds and advise of coverage availability and future policy implications of claim submission. Assist policy holders in resolution of claim if issues arise in settlement

Process policy cancellations as requested by insured following PL Manual procedures. Determine reason for cancellation and document in computer as outlined in PL workflow

Communicate underwriting requirements for continued insurance as outlined by insurance companies. Work with clients to resolve underwriting issues and continue coverage with the best possible policy protections

Maintain working knowledge of all company websites, computer software systems, and company underwriting guidelines and eligibility guidelines

Attend all scheduled staff meetings, prepared with items assigned for meeting participation

Understand and adhere to documented workflows; recommend changes/improvements as identified

Understand applicable incentive goals and follow procedures to keep track of progress toward achieving them

Escalate issues with co-workers, carriers, systems, workflows, etc. with Personal Lines Manager, as needed

Consistent attendance is required at the workplace to successfully perform essential job requirements – all schedule changes, PTO requests, emergency related items should be approved by the Personal Lines Manager

Obtain and maintain a valid Michigan agent’s license and CISR designation (if applicable)

Participate in seminars and classes for skill, knowledge, and professional development

Maintain good working relationship with fellow ERA employees – Live out Agency Core Values of Honesty, Integrity, Professionalism, Relationships Matter, and Learning, Developing and Growing

Assume other duties as required and assigned

COMPETENCIES

Personal Lines Insurance Capacity

Time Management

Problem Solving/Analysis

Communication Proficiency

Ethical Conduct

Teamwork Orientation

WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, agency management system, phones, copier/printers, texting software, and fax inbox.

POSITON TYPE/EXPECTED HOURS OF WORK This is a full-time position. Alternate work schedules may be offered. 80/20 (office/home). Days and hours of work are Monday through Friday, 8:00am to 5:00pm.

EDUCATION AND EXPERIENCE

Property and Casualty State license(s): Preferred upon hire, will be required within 6 months

Life License Preferred: Preferred

Professional Designations CISR or CIC: Preferred upon hire, will be required within 24-36 months

High School Diploma/College/Equivalent Experience: Required

Customer service experience: Required

Computer experience: Required