Patient Services Coordinator

Job Title

Location: 119 Belmont Street, Worcester, MA 01605

Work Mode: Onsite

Schedule: Full-Time, 40 Hours Weekly, 7:00 AM 3:30 PM

Weekend and Holiday Rotation Required

Contract with potential for Temp-to-Perm conversion based on performance, attendance, and business need

Start Date: ASAP Upon clearance

Responsibilities:

Register patients and accurately enter demographic, insurance, and related information into patient registration systems

Obtain required patient signatures including HIPAA and Consent to Treat documentation

Verify insurance eligibility, referrals, pre-authorizations, and pre-certifications

Resolve insurance discrepancies and obtain required coverage information

Verify workers' compensation and automobile insurance coverage when applicable

Schedule and arrive Radiology, Laboratory, and ancillary service appointments

Complete Emergency Department and Labor & Delivery registrations

Coordinate services across multiple departments to support patient care

Collect patient financial responsibilities including copays, deductibles, coinsurance, balances, and self-pay amounts

Perform Surgical Day admissions

Manage bed control, transfers, admissions, and discharge activities

Provide patients with preparation instructions for scheduled services and procedures

Assess patient financial needs and coordinate referrals to financial counseling

Perform clerical duties including records retrieval, faxing, filing, typing, transcribing, and mailing

Maintain accurate records, logs, files, and departmental documentation

Complete online death certificate registry documentation

Receive and secure patient valuables

Monitor Patient Access and Revenue Cycle work queues to support accurate and timely billing

Maintain compliance with departmental policies, quality standards, and safety regulations

Participate in meetings, training, and continuous improvement initiatives

Perform additional duties as assigned

Requirements:

High School Diploma or GED required

Minimum 1 year of healthcare patient access, patient registration, admissions, scheduling, insurance verification, medical front office, or healthcare customer service experience required

Experience working in a fast-paced, high-volume healthcare environment

Experience collecting and verifying patient demographic and insurance information

Strong customer service and communication skills

Strong data entry skills with attention to detail

Proficient computer and data entry skills

Experience using Windows-based systems and navigating multiple applications

Ability to accurately document and maintain patient information

Ability to work effectively in a team-oriented environment

English speaking, reading, and writing proficiency

Reliable attendance and punctuality

Ability to work onsite in a hospital outpatient and Emergency Department environment

Preferred Skills:

Associate Degree or Healthcare-related certificate

12 years of hospital registration, patient access, admissions, insurance verification, scheduling, or revenue cycle experience

Emergency Department, Labor & Delivery, or inpatient admissions experience

Previous insurance authorization or verification experience

Experience with hospital registration systems (Epic, Cerner, Meditech, or similar)

Knowledge of medical terminology

Bilingual speaking, reading, and writing skills