Chief Operating Officer (COO) (Arlington)

Why join our team

With a mission that spans the globe the USO provides a rewarding and fulfilling work environment Our team is exceptional and we offer generous paid time off including volunteer days and military leave We have a remarkable 401k match comprehensive benefits and opportunities for training and education reimbursement Our team members are passionate about putting the mission first and we have a lot of fun while doing it Working for the USO isnt just a job its a calling and we believe in doing what you love and loving what you do A Certified Great Place to Work Dont just take our word for itour people have spoken According to the Great Place to Work 20252026 survey 96 feel good about how we support the community94 are proud to tell others they work at the USO92 say their work has special meaningits not just a job91 felt welcomed from day oneOver 88 agree all employees are treated fairly regardless of race or gender

Benefits and Perks

• generous paid time off including volunteer days and military leave
• 401k match
• comprehensive benefits
• opportunities for training and education reimbursement

Chief Operating Officer Responsibilities

• Partner with the CEO and Executive Leadership Team to develop and execute the organizations strategic vision priorities and long range plans
• Function as a strategic business advisor to the CEO senior leadership team and Board regarding key organizational and management issues
• May assume certain responsibilities as designated by the CEO to act in place of the CEO when the CEO is unavailable
• Lead the worldwide delivery of USO programs and services across all locations and operational environments
• Develop and implement mission delivery strategies policies systems and processes that ensure exceptional service operational excellence and mission impact
• Provide strategic oversight of global field operations ensuring safe effective efficient and mission focused delivery of programs and services
• Lead develop and inspire a globally dispersed workforce of more than 500 teammates and approximately 27000 volunteers
• Foster a culture of empowerment accountability innovation collaboration and continuous improvement throughout the organization
• Ensure local leaders have the authority resources and support necessary to meet the unique needs of service members and military families within their communities
• Partner with the Impact Measurement team to ensure programs and services are informed by measurable outcomes service member and family feedback operational data and emerging military community needs
• Champion data informed decision making throughout mission delivery and operations leveraging analytics stakeholder feedback and performance data to improve effectiveness and responsiveness
• Ensure operational leaders effectively utilize service member family volunteer and stakeholder feedback provided through organizational assessment and impact measurement processes to continuously improve mission delivery
• Partner with organizational leaders to ensure resources staffing programs and services are aligned with the greatest demonstrated needs of service members and military families worldwide
• Utilize enterprise technology platforms including Salesforce and other CRM systems to strengthen situational awareness identify trends support operational decision making and improve service delivery across the organizations global network
• Identify emerging trends affecting military communities and lead the development testing scaling and evaluation of new programs and services
• Partner with the Impact Measurement team to translate mission impact findings into operational improvements program enhancements and resource allocation decisions
• Regularly assess operational demand utilization patterns stakeholder feedback and mission impact data to ensure programs services and resources remain aligned with the greatest demonstrated needs of those served
• Evaluate organizational effectiveness through regular review of mission outcomes operational performance financial stewardship and stakeholder feedback
• Develop and maintain strong relationships with senior military leaders installation commanders senior enlisted leaders military family organizations government partners community supporters corporate partners and fellow military and veteran serving organizations
• Serve as the principal staff lead to the Board of Governors Programs and Planning Committee and provide regular updates regarding mission delivery impact operational performance and strategic initiatives
• Oversee operational planning and execution during contingency operations crisis response efforts humanitarian events and periods of heightened military activity
• Ensure effective stewardship of organizational resources and accountability for operational performance budget execution and mission outcomes
• Champion volunteer engagement as a strategic organizational capability and ensure volunteers remain fully integrated into mission delivery efforts worldwide
• Represent the USO at military governmental nonprofit corporate and public events as a senior ambassador of the organization
• Perform other duties as assigned by the CEO

Job Specifications

• Bachelors degree required; Masters degree or equivalent advanced education preferred
• Minimum of 15 years of progressively responsible leadership experience managing large scale operations programs mission delivery functions or related organizational responsibilities
• At least 7 years of demonstrated executive leadership experience within a complex geographically dispersed organization
• Experience leading large teams through influence collaboration empowerment and accountability
• Proven success in developing and implementing strategic initiatives that improve organizational effectiveness and mission outcomes
• Strong financial acumen with experience managing substantial operating budgets and organizational resources
• Demonstrated experience using organizational data customer insights performance metrics and stakeholder feedback to guide strategic and operational decision making
• Experience with Salesforce or comparable CRM customer engagement or enterprise data management platforms strongly preferred
• Proven ability to translate data and analytical insights into operational improvements program enhancements and resource allocation decisions
• Exceptional communication presentation and relationship building skills
• Ability to thrive in a dynamic environment with competing priorities and changing operational requirements
• Demonstrated understanding of military culture military life and the unique challenges facing service members and military families
• Experience working with military organizations military families veterans nonprofit organizations or related mission focused organizations strongly preferred
• Ability to obtain and maintain credentials necessary to access military installations and operational locations worldwide
• Military veteran military spouse military family member or individual with significant experience serving military connected communities strongly preferred
• Must be a strong advocate of the USOs mission

The salary range for this position is 315000 350000

This is an in person position located in Arlington VA

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all inclusive listing of work requirements Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload

Background check education criminal and driving required

Resume and cover letter are required for full consideration