NC/VA - Service Operations Coordinator

Job Description

Job Description

Job Overview:

As a Service Operations Coordinator for the North Carolina/Virginia Technical Service Center, you will have an exciting opportunity to direct the local operations and support the development of the territory. After developing a strong understanding of our industry and processes, you will be key in helping us provide uncompromising quality solutions to meet all aspects of our customers’ high purity needs, operating profitably for the security and well-being of our employees.

Key Responsibilities:

• Coordinate and execute operations for the North Carolina/Virginia Technical Service Center
• Customer communication
• Service schedule
• Agreement renewals
• Quotes (i.e. Service Projects, Parts, Non-Parts)
• System audits to accurately update CRM system
• Work Order management
• Serve as a liaison between customers, service technicians and internal PFI departments.
• Adheres to general standards to promote a cooperative supported working environment by utilizing communication skills, interpersonal relationships and team building.
• Track and generate profitability reports including cost analysis of services and projects.

Qualifications:

• 5+ years of experience in operations management
• Proven experience in managing teams, improving operational processes, and driving business growth.
• Excellent communication and relationship-building skills.
• Strong analytical and problem-solving abilities, with a focus on results.
• Proficiency in Microsoft Office Suite, CRM systems, and other relevant software.

Benefits:

• Competitive base salary
• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Health Savings Account (with company contributions), and more
• $1 for $1 401k match up to 4%
• 9 Company-paid holidays
• Generous personal time off that increases with tenure
• Education assistance
• Employee referral bonus program
• Ongoing training and development by internal and external industry experts

Pureflow is an equal-opportunity employer and requires background checks and post-offer pre-employment drug tests on all positions.