Case Manager-Project HEAL

JOB SUMMARY The Project HEAL Case Manager positions are integral parts of the Community Based Services Program. These roles partner with Claratel Behavioral Health and community partners to support individuals transitioning from hospital and acute care settings into Transitional Housing. The focus is on coordinating safe, clinically informed transitions and ensuring continuity of medical, behavioral health, and substance use treatment services. DUTIES AND RESPONSIBILITIES Coordinate discharge planning with hospital or acute care providers and medical home/home health services. Conduct transition planning to support movement from facility-based care into residential settings. Facilitate enrollment and linkage to Claratel Behavioral outpatient services, including counseling, psychiatric services, and substance use treatment. Coordinate care with residential providers, medical providers, behavioral health clinicians and community services agencies. Assist participants with appointment scheduling, transportation planning, benefits linkage, and service navigation. Monitor engagement in treatment and supportive services while in housing. Participate in multidisciplinary case coordination with Project HEAL partners. Support continuity of care during the critical stabilization period following discharge. Maintain documentation consistent with Claratel Behavioral Health Policies and applicable regulations. Complete and maintain appropriate data entry into the HMIS (ClientTrack) System. Perform other duties as directed by Program Manager and/or Director. MINIMUM QUALIFICATIONS High school diploma or GED. At least one year of experience in a behavioral health setting providing case management or community support services. Basic computer and typing skills. Strong care coordination skills to assist individuals with accessing and linking to additional resources and services within the agency and/or community. Own transportation to and from work. PREFERRED QUALIFICATIONS Bachelor’s degree in a related field such as human services, counseling, criminal justice, or social work. Two years of experience in a behavioral health setting providing case management or community support services. NEEDED ATTRIBUTES Excellent interpersonal, problem‑solving, and critical‑thinking abilities. Ability to remain calm in crisis or mental health situations and respond appropriately. Strict confidentiality with client information. Professional and effective communication with community partners, stakeholders, staff, clients’ families, and the public. WORKING CONDITIONS The Project HEAL Case Managers will work full-time (40 hours). The positions may require evening, weekend, or adjusted hours to meet program and community needs. The role requires using a computer, telephone, fax, copier, and scanner, and completion of an agency-sponsored defensive driving course and other required training. This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties may be altered or added at the discretion of the employer. Pre‑employment drug screening may be required. Selected applicants will be subject to an FBI Criminal History Record Check, and applicants have the right to challenge the contents of their Criminal History Record Information if they choose to do so. This employer participates in E‑Verify. Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at View email address on click.appcast.io. #J-18808-Ljbffr