Mechanical Technical Customer Support Representative

Job Description

Job Description

Industry leader in first response equipment is searching for experienced Customer Support Representatives to join a growing team focused on delivering outstanding customer experiences. If you enjoy assisting others, resolving issues, and working through technical challenges, this could be a great fit!

ONSITE position in Columbus, OH

Monday through Friday | 8:30 AM to 5:00 PM

• Additional overtime hours may be required during busy periods, with up to two extra hours per day
• Future scheduling could include evening shifts and rotating weekend coverage

$19 - $20/hr DOE

Key Responsibilities

• Respond to customer inquiries via phone and email
• Guide customers through product and equipment troubleshooting
• Investigate concerns and provide timely, accurate resolutions
• Maintain detailed records of customer interactions
• Navigate multiple applications and resources to identify solutions
• Deliver courteous, professional, and customer-focused service with every interaction

Needed Qualifications

• Prior experience in a customer service or support role
• Technical support or troubleshooting experience is beneficial
• Strong analytical and problem-solving abilities
• Ability to communicate complex information in a clear, easy-to-understand manner
• Excellent written and verbal communication skills

Work Environment

• Dynamic, customer-focused setting
• Consistent phone and email activity throughout the day
• Multi-monitor workstation
• Team-oriented and collaborative culture

Interested?

If you're passionate about helping customers, solving problems, and making a difference with every interaction, we'd love to connect with you. Apply today to learn more about this opportunity.