Assistant Showroom Manager

RESPONSIBILITIES:

Leadership & Sales Accountability * Drive sales by leading the team to meet and exceed daily revenue and metric-based goals. * Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV). * Assist in developing and executing strategies to enhance showroom performance and profitability. * Provide in-the-moment coaching to team members, fostering a results-driven culture. * Take ownership of sales performance by analyzing data, identifying opportunities, and implementing solutions. * Support high-value client relationships by providing exceptional service and personalized experiences. * Actively seek local partnerships and networking opportunities to expand showroom outreach and sales growth. * Manage and execute the "Book of Business" program to ensure current and new corporate partnerships are serviced with the highest level of attention and support. * Ensure client sales and needs within the "Book of Business" program are met with exceptional service standards. Fittings and Alterations * Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort. * Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner. * Oversee the fitting process by holding the team accountable for quality and efficiency. * Collaborate with tailors and alteration specialists to communicate customer requirements effectively. * Educate customers on the fitting process and set clear expectations for alterations and delivery timelines. * Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards. Operational Excellence * Oversee daily showroom operations, ensuring efficiency, organization, and adherence to company standards. * Manage appointment scheduling and walk-in traffic to maximize sales opportunities and optimize customer flow. * Assist in payroll, scheduling, and staffing decisions to ensure showroom coverage and team productivity. * Collaborate with the Showroom Manager to implement and enforce operational initiatives and best practices. * Solve operational challenges proactively, driving continuous improvement and team accountability. * Support showroom visual merchandising efforts, ensuring products are displayed to maximize engagement and sales. Team Development & Leadership Growth * Act as a leader and mentor, developing the next generation of showroom leaders. * Support recruiting, hiring, and onboarding of new team members, ensuring a high-caliber sales and service team. * Provide coaching and training to team members on sales techniques, product knowledge, and customer experience. * Lead team meetings, training sessions, and development conversations in partnership with the Showroom Manager. * Foster a collaborative and engaging team environment that promotes growth, accountability, and career progression. * Work closely with the Showroom Manager and District Manager on a development plan to transition into a future Showroom Manager role. Customer Experience * Ensure every customer interaction reflects the brand’s commitment to exceptional service. * Assist in managing escalated customer issues, providing solutions with professionalism and urgency. * Oversee and maintain the fitting and alterations process to ensure accuracy, quality, and customer satisfaction. * Support showroom events and community engagement initiatives to drive awareness and traffic. * Develop strategies to enhance customer retention and loyalty through personalized service and post-purchase follow-ups. Entrepreneurial Mindset & Business Ownership * Think and act like a business leader, taking ownership of showroom success and identifying growth opportunities. * Collaborate with the Showroom Manager to drive new initiatives and market strategies to increase revenue. * Actively contribute to process improvements, providing innovative solutions to elevate showroom performance. * Partner with district and corporate teams to share best practices and insights for ongoing business development.

REQUIREMENTS:

* 2+ years of leadership experience in a retail, sales, or customer-focused environment. * Proven ability to drive sales and meet or exceed performance targets in a high-volume setting. * Strong leadership skills with the ability to coach, develop, and inspire a team.

• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to work collaboratively and take initiative in a fast-paced, evolving

retail environment.

• Experience in managing appointments, fittings, and alterations is a plus.
• Entrepreneurial mindset with a drive to take ownership and grow within the

company.

• Proficiency in iOS and MS Office applications.
• Flexibility to work evenings, weekends, and holidays based on showroom needs.

WHY WORK AT INDOCHINO:

* Leadership Development: A role designed to fast-track growth into a Showroom Manager position. * High-Impact Role: Contribute directly to the success of one of our top-volume showrooms. * Collaborative Environment: Work alongside a passionate and high-performing team. * Professional Growth: Gain hands-on leadership experience and career development opportunities. * Customer Focused: Represent a premium menswear brand dedicated to excellence in service and style. Compensation Range: $27-$32 hour