CUSTOMER SERVICE REPRESENTATIVE - MANUFACTURING

Job Description

Job Description

CUSTOMER SERVICE REPRESENTATIVE - MANUFACTURING

Location: Camarillo, CA

Industry: Aerospace manufacturing

QUALIFICATIONS

• This position requires someone with customer service experience in the MANUFACTURING  industry
• MUST know how to read and interpret blueprints and schematics
• Experience using ERP software
• Can commit to full on-site work

Primary Responsibilities

• Accountable: Responsible for daily and weekly bookings targets by customer and market segment to ensure monthly outlook commitments are met.
• Autonomous: Manage and execute to all customer required actions including but not limited to: Quoting, PO receipt, RMA, OOR, portal, R&O, and other customer actions.
• Performance Management: Manage and dispute customer scorecards to ensure delivery and quality scores align both internally and externally for all assigned customers.
• No Silos: Attend daily business unit and production meetings to guarantee effective communication from both internal status and external communication are aligned.
• Foster Teamwork: Manage and coordinate the resolution to all customer complaints and/or non-complaint purchase order issues.
• Informed Decision Making: Gain/establish active knowledge of client's capabilities, process, and future plans to effectively communicate with our customers (Business Decisions Based on the Right Amount of Data).
• Cross-Functional Leadership: Provide guidance to and training of other employees as needed or directed (Draw People Together Cross Functionally)
• Data Driven: Maintain, monitor, and correct ERP data to ensure data accuracy.
• Compliance: Fully trained in Export Compliance procedures and Technical Data restrictions.
• Collective Sense of Purpose: Manage assigned accounts and assigned backup accounts during colleague PTO