Overnight Radiology Concierge - Scottsdale, AZ

Overnight Radiology ConciergeThe Overnight Guest Services Attendant serves as a front-line ambassador within the hospital, delivering exceptional customer service while supporting patient safety, communication, and operational flow. This role ensures a welcoming and secure environment for patients, visitors, and staff, while also supporting administrative and communication functions including inbound call handling, coordination with radiology teams, and monitoring operational workflows.Duties and ResponsibilitiesGuest Services & Patient SupportGreet all patients, visitors, and staff with a friendly, professional demeanorProvide wayfinding assistance and answer general inquiriesAssist with hospital registration processes as neededSupport patient needs including wheelchair assistance and coordination with nursing staffSafety, Compliance & Access ControlEnsure compliance with hospital health protocols, including face coverings when requiredScreen individuals for COVID-19, flu symptoms, or other health concerns as applicableEnforce visitor policies and location-specific access restrictionsMaintain awareness of and adhere to HIPAA and EMTALA regulationsCommunication & CoordinationHandle inbound calls and direct inquiries to appropriate departmentsHandle all communications with patient confidentialityFacilitate communication between radiologists, medical staff, and technologistsOperate paging systems and support internal communication workflowsMonitor radiology or departmental worklists and escalate issues as neededReport IT or system-related issues impacting radiology or operational flowOperations & Environment MaintenanceMaintain a clean, safe, and sanitized workspace, including front desk areas and equipment (e.g., wheelchairs)Support administrative tasks and assist hospital leadership as neededEnsure a professional and organized front desk environment at all timesAttendance and ProfessionalismAbility to work overnight shifts as required.Maintain consistent attendance, comply with company policies, and uphold PMC standards to ensure safe and efficient operations.Additional ResponsibilitiesSupport evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.Knowledge, Skills, and AbilitiesStrong customer service and interpersonal skills with a hospitality-focused mindsetAbility to communicate clearly and professionally in high-pressure environmentsStrong attention to detail and ability to follow healthcare protocolsAbility to multitask and manage both in-person and phone-based interactionsBasic understanding of healthcare compliance standards (HIPAA, EMTALA preferred)QualificationsHigh School Diploma or GED requiredPrevious customer service, healthcare, or administrative experience preferredExperience handling phone systems or call coordination is a plusAbility to work in a fast-paced hospital environmentWork EnvironmentThe work environment for this role includes both indoor and outdoor, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around corporate office settings.Physical DemandsRequirements may include extended periods of sitting, standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety.Cell Phone UseEmployees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.Pay TransparencyPMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.Additional Compensation and BenefitsHealth Benefits – Medical, vision and dental insuranceSupplemental Insurance – Life insurance and critical illnessBonus opportunitiesInternal leadership development programPaid time offPaid trainingTuition assistance through Belleview UniversityNationwide discounts through Perks at WorkMilitary friendly employerOvertimeAll non-exempt positions will receive overtime pay (when applicable).Employee at WillEmployment with PMC is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, for any reason, with or without cause, and with or without notice, subject to applicable laws.Fair Labor Standards Act (FLSA)This is a non-exempt position under the Fair Labor Standards Act (FLSA), and as such, employees in this role are entitled to receive overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws, and compensation will be provided in accordance with these standards. Hourly rates will meet or exceed the applicable minimum wage in your work location.Employee LeavePMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.Equal Employment Opportunity (EEO) StatementParking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.