Facilities Administrator

Job Description

Job Description

Job Title: Facilities Administrator Job Description

The Facilities Administrator supports the facilities management team in delivering high-quality service to retail clients by coordinating work orders, managing vendor interactions, and ensuring contract and SLA compliance. This temporary role is expected to run through the end of the year, with potential for long-term opportunities. The position offers hands-on experience in facilities operations, vendor management, and invoice auditing within a fast-paced, customer-focused environment.

Responsibilities

• Assist the facilities manager in addressing client inquiries and concerns, ensuring timely, professional, and high-quality issue resolution.
• Follow up with contractors to ensure timely execution and closeout of work orders, in alignment with directions from the facilities manager.
• Use manager-provided reports to identify and escalate open work orders that are at risk of falling outside customer service level agreements, including metrics such as technician-to-site compliance, budget adherence, IVR usage, and process compliance.
• Follow up on completed work orders with contractors to secure timely delivery of invoices and supporting documentation required for contract compliance.
• Audit final contractor invoices against manager and client approval criteria to confirm alignment with contracted rates, markups, and client contract requirements.
• Assist the manager in monitoring and assessing contractor performance, escalating concerns and contributing to continuous improvement efforts.
• Utilize technology platforms and work order management tools to accurately document facilities management activities, status updates, and contractor communications.
• Perform data entry and administrative tasks related to work orders, dispatching, and order processing in a high-volume environment.
• Support high-volume call handling by communicating with contractors, vendors, and retail stakeholders in a customer service-oriented manner.
• Apply basic mathematical calculations to review invoices, budgets, and reporting data for accuracy and compliance.
• Prioritize multiple tasks, manage deadlines, and maintain organized records to support efficient facilities operations.
• Work collaboratively with the facilities team while also demonstrating the ability to work independently and take initiative in resolving issues.
• Contribute to a positive, accountable, and customer-focused team culture that emphasizes service quality and continuous improvement.

Essential Skills

• At least 1 year of customer service experience in a high-volume, fast-paced environment.
• High School Diploma or GED.
• Ability to type a minimum of 35 words per minute.
• Strong customer service orientation with excellent verbal and written communication skills.
• Ability to prioritize multiple tasks and meet deadlines in a dynamic setting.
• Excellent organizational skills and strong attention to detail.
• Ability to work independently, take initiative, and follow through on assignments.
• Basic proficiency with Microsoft Office and technology platforms.
• Comfort with performing basic mathematical calculations for invoice review and reporting.
• Dependable work style with strong accountability and follow-through.
• Ability to handle high-volume calls and coordinate dispatch activities.
• General administrative support skills, including data entry and order processing.

Additional Skills & Qualifications

• Some college coursework or a degree is preferred.
• Experience in facilities management, property management, maintenance coordination, dispatching, vendor management, or administrative support.
• Familiarity with work order management systems and technology platforms used in facilities operations.
• Basic understanding of building systems, including HVAC, electrical, and plumbing.
• Experience reviewing invoices, service contracts, or vendor documentation.
• Exposure to retail environments or retail customer service.
• Knowledge of facilities maintenance processes and terminology.
• Ability to collaborate effectively within a team that values accountability, customer service, and continuous improvement.
• Interest in developing skills in SLA tracking, vendor performance management, and contract compliance.

Work Environment

This role operates in a hybrid work environment, combining in-office and remote work. The schedule is in-office Monday through Thursday, with work-from-home on Fridays, offering both collaboration with the facilities team and flexibility. The position supports retail-focused facilities operations, involving high-volume calls, dispatching, and coordination with contractors and vendors. You will use Microsoft Office and various technology platforms and work order management systems to document activities, track SLAs, and audit invoices. The team culture emphasizes accountability, customer service, and continuous improvement, providing opportunities to gain valuable experience in facilities operations, vendor management, work order coordination, and contract compliance while making a meaningful impact on the efficient operation of client facilities.

Job Type & Location

This is a Contract position based out of Colwich, KS.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Colwich, KS.

Application Deadline

This position is anticipated to close on Nov 3, 2026.

Workplace Type

This is a hybrid position in Colwich,KS.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on us.fitly.work for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.